• Play a key role within a leading digital organisation to facilitate the delivery of critical applications to our customers
• Permanent role based in Surry Hills, with hybrid flexibility
• Join an innovative and dynamic team with an inclusive culture

We are Woolies X

As a business inside one of Australia's largest retailers, Woolies X aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

What you'll do

Reporting into the Product Manager / Technology Lead Contact Centres, you will play a key role to facilitate the delivery of critical applications to our customers. Working with engineers from various practices i.e. Contact Centre and Conversational AI practices, you will be responsible for ensuring the reliability and stability of our applications by being involved in all aspects of the software development lifecycle. Key focus areas:

• Work closely with Engineers to design, build, deploy, manage and operate environments
• Bring the best practices from across the Engineering practice into the delivery cycle
• Embed observability into all aspects of the application ecosystem
• Evaluate all platform and service consumption to optimise costs and capacity
• Review changes to applications for risk to ensure availability targets are met
• Respond to major incidents during rostered on-call periods to assist in remediation and identify areas of improvemen

Our Tech Stack includes: Cloud - Microsoft Azure, Google Cloud Platform; Code - Powershell, Bash, C#, .NET Core, NodeJS, GoLang; Databases - Microsoft SQL Server, MongoDB, CosmosDB, PostgreSQL; CI - Azure DevOps, GitHub, Jenkins; Infrastructure - Kubernetes, Terraform; Observability - App Insights, Dynatrace, Azure Log Analytics, Google Cloud Monitoring.

What you’ll bring

This is a role for a technologist with a strong background in software engineering and systems engineering who can apply their experience and knowledge to influence decisions, while utilising metrics and data to demonstrate the impact of those decisions.

• Experience with SRE Practices, DevSecOps and Observability Platforms (e.g. Dynatrace preferred and Splunk)
• Knowledge of contact centre platforms, telephony systems, and related technologies. Proficiency in troubleshooting and resolving technical issues (e.g. technologies like Genesys, SecureCo, LivePerson, Verint, Inbenta, SAPC4C, CYARA).
• CCAAS environments (preference Genesys, Verint)
• Knowledge of Carriage Providers working with Contact Centre as a Service offerings
• Some experience with Cloud Native Application Development, Relational & Document Databases and Service Integration Patterns

What you’ll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

In more detail you’ll experience

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.