Workforce Management Systems Specialist
- Drive Workforce Management System activities to support our team's in-store and ensure that our customers receive the best service possible
- Drive improvements and innovation in forecasting and budgeting to ensure the best outcomes and the big picture
- Hybrid working with flexible location - Brisbane, Sydney or Melbourne
What you’ll do
With your knowledge of retail standards, help our in-store team ensure we have the Right Team, for the Right Task, at the Right Time!
Deliver Workforce Management Systems activities that ensure Store, State and Division teams are fully supported, with accurate and timely data aligned to their available wage budgets and integrity of UKG demand lines. This includes developing, monitoring and managing the primary inputs and outputs (big data) from across our Workforce Management Systems e.g. IBM Planning and Analytics and UKG.
You will be responsible for:
- Supporting the weekly delivery of demand-based productivity within a defined productivity cycle, ensuring that TEC budgets are delivered on time, with a full range of checks and balances applied to protect our investment in the cost base
- Collaborating with a Labour Standards team ensuring that productivity systems reflect process maps, and are deployed to Production in line with deployment plans
- Partnering with stakeholders to ensure that performance opportunities are identified and optimised, using data insight across systems (Success Factors, Kronos, Labor Pro and GCP)
- Being a conduit between technical and business users in managing and developing system features
- Improving Workforce Management Systems processes to reduce costs through our end-to-end processes
- To lead and project manage the development of new automated data solutions and workflows, working with various partners across our business.
What you’ll bring
This role suits those with strong stakeholder partnering & project management skills. If you’re able to piece together data, and use your knowledge of processes for the end-user to keep RT3 & Kronos functions aligned and in check. You will also be on the hunt for simplifications of processes and innovations for the future. You will have:
- Systems, process and data management skills within a workforce management environment, with experience gained across large-scale retailers
- Experience in managing and working with large complex data sets and processes, with an ability to keep the message simple when engaging others.
- Ability to build relationships with key stakeholders, with external engagement and supplier relationship-building
- Clear and timely communication skills that support the end-to-end management of core test and production environment processes across different platforms
- Proven success in developing and delivering technical solutions change
Desired but not essential:
- Some understanding and working knowledge of UKG or IBM Planning and Analytics.
- A basic knowledge of Structure Query Language (SQL)
- Qualified in Maynard’s Operation Sequence Technique (MOST)
What you’ll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.
About Woolworths Group
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion
Employer of Choice for Gender Equality - Workplace Gender Equality Agency.
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