Searching for real purpose and authentic people? Harness your leadership expertise and help us resolve workers’ compensation disputes.

Workplace Injury Commission (WIC)

Melbourne

$126,236 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits incl WFH options
• Play a key role supporting WIC as we help injured Victorians find a way forward
• Join a WORK180 endorsed employer

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The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As a Team Manager you will lead and develop the Client Services Team to deliver high-quality first-line customer service to the Workplace Injury Commission's clients and stakeholders. This role oversees reception, phone and mail; along with the accurate registration of conciliation applications and the allocations of conciliation conferences with internal and external stakeholders.

You play a key role as a leader of the initial experience that injured workers receive when lodging an application for Conciliation through to in-office experience provided for conferences and hearings. Harnessing your leadership experience you will set the standard in providing professional and empathetic service delivery whilst coaching a high performing team through the delivery of simple, seamless, accurate and timely services.

Along with your capability to coach for growth and create clarity, you will utilise your well-developed interpersonal skills and emotional intelligence to build effective working partnerships across all levels and contribute to a collaborative environment.

Importantly, through proactively identifying continuous improvements that enhance the client and people experience you will contribute to change and influence others within the team to embrace the change and cultural transformation of WIC.

Who we're looking for:

To succeed in this role, you will have:

• Experience creating a high performing team through building trust and belonging, shared purpose and goals, coaching and empowering and holding teams to account.
• Proven success identifying continuous improvements and leading initiatives to improve operating efficiencies, productivity, quality, customer service or people experience.
• Leadership capability to coach for growth, create clarity, build connection and lead in context to develop and sustain individual and team high performance to achieve operational and strategic objectives.
• Able to champion change and build commitment of others to adopt new ways of working and behaving and drive a climate of continuous improvement.
• Demonstrated ability to liaise in a professional and sensitive level with a diverse internal and external client/stakeholder group.

For further information, please refer to our position description. [Link to PD]

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Team Manager for Client Services, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site [link] to find out more and read the stories of our incredible people [link to Meet Our People page].

Want to help us shape a brighter future? Join us.

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 27 November 2023.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email careers@wic.vic.gov.au

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.