Depot Team Manager
About this opportunity
Yarra Trams requires the services of an enthusiastic, motivated and experienced people leader to join our Depot team.
This position is a great opportunity for an experienced people leader to join our Lines Function and make a significant impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's. Reporting to the Manager, Lines, the role involves:
- Embedding a customer service culture where all direct reports think like a passenger;
- Monitoring, analysing and taking action on customer related incidents;
- Building and maintaining an effective manager-employee relationship;
- Fostering a zero harm culture with safety at front of mind for all employees;
- Providing ongoing coaching, feedback and support to the drivers;
About you
Ideally you will have:
- Proven recent people management experience (Mandatory);
- Proven experience of influencing behaviour and delivering through others;
- Proven track record of line management experience in a transport or other customer service environment;
- An understanding of the principles of continuous improvement;
- Knowledge and understanding of Workcover procedures and legislation;
- A strong ability to effectively manage, coach, develop and motivate staff;
- Strong investigative, auditing and report writing skills;
- A current Victorian Driver's licence.
Application close: 06 November 2024
Why Yarra Trams?
Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne’s biggest icon! Additionally, you will receive:
- A Free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional Development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
- Paid Parental leave and paid superannuation for primary caregivers
About Yarra Trams
Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.
As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.
We are dedicated to caring for each other, our passengers, and our communities. Yarra Trams is an equal opportunity employer that values diversity across our teams. In support of our Diversity & Inclusion Strategy, we encourage candidates with a disability, of all ages and people of Aboriginal & Torres Strait Islander heritage to apply
Please note, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required.
If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007