About this opportunity
Yarra Trams requires a Cleaning and Facilities Delivery Lead to assist with the management and monitoring of the important cleaning contract of our Trams. Reporting to the Team Manager, Facilities & Cleaning Services this role will be:
- Ensuring a consistently high standard of cleanliness for passengers traveling on the Yarra Trams network.
- Ensuring that the scope of the cleaning contract is delivered by the contractor in the required quality, quantity and frequency for all areas of the contract.
- Effectively supporting the contract relationship with the cleaning contractor, ensuring cleaning contract KPIs are consistently met, performance issues managed, and matters escalated to the commercial team when required.
- Coordinating the cleaning activities across the different departments of Yarra Trams, especially Rolling Stock, Lines and Infrastructure.
- Working collaboratively with the Passenger Insights team, ensuring Passenger Experience Regime (PXR) compliance in relation to cleanliness, support of PXR reporting & advising on corrective actions based on PXR compliance reports and passenger feedback analysis.
- Identifying and recording maintenance activities required by the services provider across the Yarra Trams facilities portfolio
- Supporting the Team Manager Facilities and Cleaning services.
About you
Ideally you will have:
- Experience in the cleaning, facilities maintenance in transport or other similar industry is preferable.
- The ability to identify top safety risks and ensure effective controls and mitigations as SFAIRP.
- Experience in managing complex contracts, programs or projects, including working with 3rd parties to deliver on KPIs.
- Experience in managing performance driven programs to positive outcomes.
- Experience in managing complex and demanding detail in a environment a passion for attention to detail.
- An understanding of the principles of customer experience and how they relate to business objectives.
- The ability to build and sustain relationships, resolve conflict, negotiate effectively and develop collaborative working relationships
- The ability to identify key issues and parties relevant to achieving long term goals. Develop actions based on logical assumptions, facts, constraints and organisational values
Applications close: 04 March 2026
Why Yarra Trams?
At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:
- A free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental Leave for primary caregivers
About Yarra Trams
Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.
We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.
Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).
If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007