A new transformational adventure awaits you…
How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?
As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
Let’s create a brighter future together, let’s make a difference
It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.
As Head of Digital Product - General Insurance, you’ll shape and lead the digital product strategy for the segment, with end-to-end accountability for products across their lifecycle. You’ll turn growth, customer and partner experience, and efficiency priorities into a clear product roadmap that delivers measurable outcomes through technology, data and AI.
This is an opportunity to help shape Zurich’s digital future. You’ll lead a team of product professionals, own the digital product budget and help redesign key journeys so people and AI can work together effectively, while improving digital adoption, self-service and the experience of our customers and distribution partners.
You will also be responsible for the following:
- Define and lead the digital product strategy and prioritised roadmap, aligned to growth, customer and partner experience, and efficiency outcomes.
- Own digital products end-to-end, from opportunity and investment case through delivery, adoption, performance, improvement and decommissioning.
- Develop human and AI-enabled journeys, safely experimenting with AI and scaling successful approaches within Zurich’s governance framework.
- Own digital product investment and budget decisions, tracking benefits and using performance data to continuously optimise the roadmap.