See yourself in our team
We are part of the End User Experience (EUX) team under Global Technology Services. We believe that providing better experiences for our colleagues lead to better experiences for our customers.
Our goal is to enable our colleagues the flexibility to safely and easily work Anywhere, at Anytime and from Any Device.
Our team - the End User Support Team consists of IT Service Desk, Onsite support, Executive IT and EUX Operations. We are passionate about providing a world class user experience to our colleagues by removing the complexity out of IT, so our business can focus on improving the financial wellbeing of customers and communities.
Do work that matters
Lead and inspire a team of 7 highly skilled Technical Operations Delivery Leads across all of our key End User Experience services including, but not limited to O365 suite, SOE - Windows 10, CVS/VDI, Print, Software Packaging, Skype for Business, NexThink, and Remote Access Services.
As an accomplished Senior IT Operations Manager you will be across all aspects of incident, problem and change management with a service improvement mindset and confidence running with any high priority incidents with executive stakeholders and/or strategic partners.
Many of our key functions are delivered by strategic partners and Service level agreements are reviewed regularly, so your supplier governance experience, strong commercial understanding on RFP and RFI will be called upon to be successful in this position.
You will also enjoy standing in for your Executive Manager across the broader group and supporting them with key aspects of the IT Service Desk & EUX Operations. You will also be communicating and influencing at an executive level across all aspects of your portfolio, and at all times be ready to demonstrate achievement of results e.g. service improvements, cost savings and risk remediation.
What does success look like?
You will be an inspiring senior leader of IT operations teams with experience in similar large enterprise roles and a good understanding of the technologies underpinning End User experience (EUX). Your deep experience in related service management and pro-active operations management roles, resolving high priority incidents and working with suppliers with strong supplier governance will help you succeed. Key to your success will be your passion for building high performance teams, people leadership and building amazing relationships with all your stakeholders.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
