- 12 month fixed term opportunities available in VIC, NSW and QLD
- Exciting opportunity within Financial Crime Prevention
- Great engaging work environment where customer advocacy is highly valued
A career that gives you more
Join the newly created Financial Crime Remediation Centre where you will be working together as a team to help detect, disrupt and deter financial crime in our communities. You will be working directly with our customers and our bankers to perform various due diligence activities including investigation, assessment, and preparing documentation.
Your responsibilities include but are not limited to:
- Assessing complex corporate structures and applying processes efficiently and accurately
- Ensuring SLAs and targets are met, sometimes daily
- Provide an excellent customer experience whilst also having the ability to objection handle through providing information to customers
- You will ensure that any Know Your Customer remediation requirements are collected, verified and stored to ensure NAB is compliant with its Anti Money Laundering / Counter Terrorism Financing Program & Standards
- The role will be flexible to support changing demands, including quality checks, training, inbound and outbound operational work and conversations with customers and bankers
- You will be partnered with experienced subject matter experts and supported by leadership. You will receive exposure from engaging with bankers, customers, investigators, and compliance
Your skills & experience
- Previous KYC and/or Quality Assurance experience is essential
- Strong communication (written and verbal) and customer management skills essential
- Experience in analysis and review of complex information or data
- Strong attention to detail essential
- Ability to thrive in a fast-paced environment and manage competing priorities;
- Ability to effectively persuade or influence stakeholders
- 1-2 years in a comparable KYC, operations, remediation, framework or training development role, preferable in a Financial Crime environment
- Understanding of AML/CTF and Sanctions regulatory frameworks
- Operational experience (FCO, Credit, Fraud, Call Centre etc)
About NAB
We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve. We have an African Australian Inclusion Program, a range of Grad, Traineeship and Internship Programs, we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI, and be an endorsed employer for Women by Work180. We are an equal opportunity employer and welcome diversity in the workplace.
The benefits
From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here.
If you think this role is the right fit for you, we invite you to apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future of banking.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
*Please note unsolicited CVs from agencies will not be accepted.
