About WooliesX
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.
Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.
With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online. This is an exceptionally exciting time to join the team as we embark on significant e-commerce growth.
eCommerce Zone Lead
- Perth location with ongoing, flexible work options
- Help our in-store teams provide the best online experience for customers
- Excellent remuneration package on offer with additional tool of trade and bonus incentive
WooliesX is seeking an energetic eCommerce Zone Lead who will drive and deliver e-com strategy, framework and activity pipeline to improve our customer’s experiences. Partnering with our Operations and Group managers whilst working alongside Store teams, the successful candidate will understand the local e-com customer base to ensure strategy delivery is fit for stores, contributing to business growth.
Key responsibilities
- Coach, influence and strengthen capability in supermarket Operations and State Support teams
- Provide subject matter advice on all e-com initiatives
- Demonstrate and train others on e-com processes
- Interpret data to understand overall strategy and support successful delivery
- Support stores to build and implement e-com activities
Skills, experience and qualifications
- Natural curiosity with an engaging communication style
- Prior retail store experience in a matrix-style, complex retail or FMCG environment highly regarded
- Desire to travel between sites regularly to develop thorough understanding of store operations
- Availability to work in-line with store operations including nights and weekends where required
- Proven experience in coaching and mentoring at various levels
On offer
- Market leading remuneration package
- Flexible working in every sense, we trust our people
- Culture of innovation, recognition and always creating together
- Get involved with complex problems to solve in a supportive environment
- Join one of Australia’s most trusted brands
N.B. Applicants must be able to provide evidence of full working rights within Australia for this role.
We are focused on inclusion and diversity as Ways of Working. If you meet a number of the requirements (and not all), we encourage you to apply.
See how our team are creating better experiences together and connected with us through LinkedIn #LI #work180 Facebook or www.wowcareers.com.au
Joining the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
