A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Data Analyst, Remediation Analytics.

You are passionate about working with data and have an ability to continually improve our customers experience and outcomes by uplifting our remediation delivery.

Key responsibilities

• Support the analysis and remediation of customer events by:
  • Understanding the priority and criticality of events for the Bank, and considering this in your approach with other teams
  • Contributing to orchestration of applicable source data from NAB’s different data environments and systems to be used for remediation analytics;
  • Obtaining data to identify impacted customers and required compensation;
• Provide input from a data perspective into the event triage and prioritisation of the scheduling of the event remediation work;
• Manage the hygiene and quality of your analysis which includes documentation, version control and peer reviews

What you will bring

• Previous business and data analysis experience in a technology and data domain
• Experience in performing data analytics tasks in data warehouse and proficiency in SQL
• Requirements gathering and prioritisation particularly in data/technology
• Experience interpreting data outputs and creating reports
• Collaborating across teams and working within an agile squad
• Effective communication skills to engage and influence across all levels and a variety of business units
• Excellent problem solving and proven significant analytical skills;

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.