Join our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have multiple exciting opportunities for Exception Handling Agents to join our Operations Team located in Mascot !
WHAT WILL MY JOB LOOK LIKE?
- Providing exceptional service to our customers while working on the fast paced, high volume reception desk at our depot
- Carrying out security inspections on shipments
- Retrieving parcels from the warehouse and handing to customers
- Contacting our valued customers by phone and email to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently
- Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
- Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels
- You will be working in a close knit team of 8 in our Mascot Warehouse
- This is a full time position working 38 hours per week from Monday to Friday 12pm - 8pm
- Multiple opportunities!
WHAT CAN I BRING TO THE JOB?
- Minimum 1 year face to face Customer Service Experience – Essential
- Previous experience in the logistics/freight industry - Desirable
- Willingness to jump in and help the team with whatever task is required, whether that’s searching for a shipment in the warehouse or liaising with customers on the reception desk
- Exceptional telephone manner and great communication skills
- Reliability and a can do attitude
- Attention to detail
- A focus on teamwork
- Sound computer knowledge
- Problem solving and decision making skills
- A vibrant, energetic personality that will fit into our customer-centric culture
- Ability to work with multiple computer systems in a fast paced environment
- Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
WHAT'S IN IT FOR ME?
- Join a motivated, passionate and diverse international team
- Great opportunities for growth and development
- Certified by Great Place to Work, Top Employer and Work180
- Just announced in the top 2 Best Workplaces in Australia for 2021 by Great Place to Work
- Have an impact! We have committed 7 billion euros over the next ten years to reduce CO2 emissions
- A competitive salary package and access to employee benefits
So what are you waiting for? Apply for your new career now!