Head of Continuous Improvement

• Innovate and partner with stakeholders in change management
• Utilise technology and data to simplify processes
• Flexible for role to be based anywhere across Australia
• Permanent full time role

About Us

Founded in 1924, Woolworths Group is Australia's largest retailer with more than 3,500 stores across Australia and New Zealand that span food, drinks, general merchandise and hotels. The Woolworths Group is a proud, home-grown Australian business, employer of more than 205,000 people and a committed business partner of many thousand local farmers, producers and manufacturers. Each of us have an important role to play. At Woolworths, spreading the joy of food to our customers is the reason we do what we do. We live it and we breathe it.

The Role

In this role as the Head of Continuous Improvement, reporting to the GM of Process Transformation within National Operations, you will work end to end across our business, partnering with key stakeholders to define, socialise, and manage the roadmap of continuous improvement initiatives.

You will leverage data and technology to simplify the end to end processes for our teams and jointly deliver the supermarket transformation, improve efficiency and the customer and team experience across our stores.

Key responsibilities:

• Partner with key stakeholders across Woolworths Supermarkets and the Group Ecosystem to jointly deliver on Supermarket transformation priorities in a range of areas
• Use technology and data to simplify processes including in-store manual team tasks
• Drive effective change management principles in the continuous improvement pipeline including engagement, assessment of business readiness and development of training, tools and support programs to land the change
• Maintain in store processes inline with the process schedule
• Seek to understand business challenges, pain points and duplication of effort through current processes and rectify through technology or simplification.
• Collaborate across the business to support delivery of initiatives that provide better experiences for teams and customers and deliver aspirational benefits
• Promote, develop and manage effective partnerships with key stakeholders in order to achieve continuous improvement
• Provide centralised, seamless, expert advice to stakeholders for proposed process changes

About You

You’ll have a naturally curious mindset, be innovative and have the ability to challenge the status quo to ensure purposeful and store led decision making.

You’ll also have:

• An ability to influence relationships and outcomes with a broad range of stakeholders
• Experience in a fast-paced matrixed organisation, navigating change and adapting quickly
• A results orientated approach to relentlessly uncover issues and collaborate with teams to find solutions
• Previous experience in a Process improvement role or change management
• A demonstrated track record of building and sustaining high performing teams
• An ability to think strategically and focus on higher level goals and perspectives; able to balance short term business imperatives with longer-term business direction and changes in the external environment
• Strong communication and influencing skills including formal presentation delivery skills, both written and verbal with senior stakeholders
• An understanding of continuous improvement methodologies and practices, such as Lean six sigma
• An ability to plan for the future of the business to support stores and teams.

Why you’ll love it here

In addition to this exciting role, these are some of the benefits we offer:

• An attractive remuneration package
• Flexible work arrangements including the option to work from home to support you to thrive - talk to us about your flexibility needs
• Team member discounts at all of Woolworths businesses
• The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
• An exciting career - as our business grows, so do the opportunities for our people

If this role sounds like your next career move, apply today!

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn #LI #work180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.