- Making an impact that matters – At Deloitte, we are driven to create an impact that matters at every opportunity. Join us and help us solve our clients most complex challenges.
- Rewards and recognition - We’ve built our reputation for impactful delivery and recognise our people are the key to our success. We’ll make sure your hard work does not go unnoticed through our rewards and recognition program.
- Flexible work arrangements – We work flexibly at Deloitte and encourage you to do the same. Read more about how you can utilise Deloitte Flex to work in a way that suits you best.
- Continuous learning and development - At Deloitte, we believe there is always room for growth and development, and to be the best, we need to train our people to be the best. We’ll provide you with access toworld-class learning and leadership programs to help you develop your skills.
- We have roles available in multiple locations – Sydney, Melbourne, Brisbane
Our Deloitte Managed Solutions (DMS) team design, build and deliver innovative solutions that are enabled by smart technology. Our purpose is to build trust and deliver confidence on issues that matter most, and we specialise in running high quality and cost-efficient operations tailored to our client’s challenges. Our team is made up of friendly specialists who possess a diverse range of skills.
A little bit more about our team
In DMS, we work with clients who are facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. We’re operations experts, and we use our technical know-how to stand up and run large transformation programs, manage logistics, and leverage technology accelerators to help our clients resolve their challenges by balancing quality and speed.
Our clients trust us to: support them through periods of regulatory change, execute large scale remediation programs and help them deliver on complex operational challenges to their business. We offer services through these stages of operations:
- Design and build - including developing operating models, processes, building frameworks for managing regulatory change, reporting, change management and governance;
- Explore and customise technology innovations for program acceleration;
- Conduct proof of concept / pilot programs to test and refine the approach and
- Delivery - set up, scale and execute the regulatory change program
What to expect
You will be working as part of a multi-disciplined team providing a range of operational support to deliver large-scale projects to clients in a several industries and sectors. Not only will you be involved in leading small teams to deliver on production and quality targets, you will also manage the project, including operational reporting on compliance and record keeping, capacity planning, team performances and operational risks. You will play a part in designing new offerings, drafting client proposals, and participating in pursuit activity. This is the space to make an impact that matters - are you in?
Enough about us, let’s talk about you.
We’re looking for someone with:
- 10+ years of experience within Financial Services, Professional Services and/or Consulting Services (essential)
- Prior experience in remediation programs, complaint handling, claims processing and conduct risk reviews is highly regarded
- Proven capability leading large scale operations, running large teams to deliver high-volume, including responsibilities managing quality, risk, production targets, as well as project essentials such as budgeting, forecasting, planning
- Strong leadership skills with proven experience responding to complex and uncertain situations, and managing conflict
- Strong analytical and problem-solving skills and the ability to translate complex problems and operational processes into operable scalable solutions, with an innovative flair
- Exceptional stakeholder engagement and communication skills with demonstrated ability to build credibility with senior management on your own covering operational, IT & procurement stakeholders
- Well-developed internal and external relationship management skills and mentoring junior members of the team
- A dedicated work ethic and a hunger for development opportunities
Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. #DMS
Next Steps
Sound like the sort of role for you? Apply now. If you’ve got any questions or wish to have a confidential conversation about this role, please contact Narinder Dhanoa from the Talent team at ndhanoa@deloitte.com.au.
By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.
At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
