About Us

In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the products we need and love.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

About the Team

Woolworths Supply Chain AKA Primary Connect is undergoing an exciting digital transformation through the launch of Connect Smart, a new technology vision to support our growing Primary Connect business. The Connect Smart ecosystem will power Primary Connect to unleash tomorrow’s technology solutions today and become a growth engine to accelerate our market position in the coming years. We will create customer-driven solutions for an industry-leading Supply Chain experience that will differentiate us from our competitors, and create long term partnerships

Purpose of the role:

Primary Connect is undergoing a transformation through the launch of Primary ConnectX (PCX), the new technology vision to support our growing business. The PCX ecosystem will power Primary Connect to unleash tomorrow's technology solutions today, and drive growth and revenue in the future. We will create customer-driven solutions for an industry-leading supply chain experience that will differentiate us from our competitors and create long term partnerships.

The role is responsible for the end-to-end requirement, design, development and deployment of the elements from a functional perspective (requirement gathering, as-is, to-be processes, design articulation, development input, test prep/execution, change impact and training). The senior BA will navigate across the workstream lifecycle phases, as required, providing a content-based value-add activity.

The Customer Solutions team is responsible for the design of the PCX customer technology strategy, supporting and enabling both the Primary Connect strategy. It is driven to optimise and evolve our customer technology experience to realise market opportunities, both through tactical execution and long term, sustainable strategic design. Working hand-in-glove with the PCX Architecture, Delivery and Data Teams, a critical goal is to create and embed an agile way of working that allows us to delight our customers every day. As the needs of our customers and market change, the Customer Solutions Team must drive strategic and tactical agility to enable our growth through sustainable technology solutions.These tactical and strategic solutions should aspire to be industry-leading and future fit for the end to end digitisation of our Supply Chain.

The Primary ConnectX - Senior Business Analyst is responsible to work within agile teams to deliver technology experience outcomes for the business. They are accountable to guide a sustainable and effective technology strategy by simplifying decision making between technology investment and process improvement. They should drive those decisions with data and customer, partner and team driven experience and create a commercial, customer-driven cultural change across Supply Chain technologies. The scope includes the optimisation and design of new capabilities that culminate in a technology-enabled, commercialised offering. The role will require business partnering within Primary Connect Teams and across the Woolworths Group and its partners

Key responsibilities:

• Responsible for defining the requirements of the PCX technology platform;
• Responsible for a business and customer lens on Primary Connect Technology, driving towards solutions that uplift our commercial offering to the market;
• Responsible for coordination between - Primary Connect Business Development, Operations and Strategy for sign off and approval of technology investment;
• Develop the requirements linked to solutions that are tailored to specific customer needs
• Develop data driven insights to drive strategic direction within the technology development
• Ensure hand in glove alignment with PC Commercial and Operational teams
• Make recommendations on how to improve strategic approaches to achieve commercial outcomes;
• Orchestrating and balancing the strategy with tactical drivers; and
• Ensure excellence in customer experience by embedding as a strategic driver and culture.
• Responsible for managing relationships with Primary Connect Operations and commercial teams
• Explain technical concepts to non-technical users by acting as a business translator between customers, technology teams and a wide scope of internal teams
• Drive a culture of data driven decision making across Primary Connect teams
• Ensure and exceed exceptions for customer satisfaction during technology implementation and agile improvement

About you:

• Tertiary education in Supply Chain/ Business/Technology or Equivalent
• 5+ years experience in supporting transformational business change across a multi divisional organisation, delivering complex change into an operating business;
• 5+ years operating within the FMCG / Food, Beverage & Retail Sector, preferably Supply Chain focus;
• 5+ years collecting and producing functional business requirements experience covering complex implementations
• Experience working in agile technology teams
• Demonstrated ability to successfully understand, delineate, simplify and communicate the technology and process related components of business improvement
• Experience in the development of major business strategy involving various business areas and stakeholders;
• Excellent communication and presentation skills
• Proven ability in gaining trust and respect from Customers, Sponsors and key Business partners
• Experience in working effectively within a large, multidivisional and complex environment
• Proven senior stakeholder management and influencing
• Business acumen; and
• Excellent communication skills at all levels of the organisation and with suppliers.
• Direct experience leading team engagement ;
• Essential experience in commercialised Supply Chains;
• Demonstrated success in driving action within a large organisation;
• Ability to focus on the details while maintaining an understanding of the big picture;
• Ability to story-tell through data with clarity and timeliness;
• Exceptional delivery and change management capability;
• Experience in business partnering;
• Exposure to supply chain, transport, freight, retail or manufacturing industry;
• Ability to efficiently resolve issues, and be a sound decision maker; and
• Ability to anticipate change and proactively identify opportunities.
  

Woolworths Group has announced its intention to introduce a new requirement for Australian team members to be vaccinated against COVID-19 in the coming months.

The policy is intended to strengthen Woolworths Group’s workplace health and safety settings as the nation moves to the next phase of the pandemic and various states and territories begin removing COVID-19 restrictions. It will apply group-wide and cover Australian team members working in stores, distribution and online fulfilment centres, and support offices.

Woolworths Group CEO, Brad Banducci said: “We have a clear obligation to provide our team members with the safest possible work environment as we supply the food and essential needs our communities rely on.

“We have 170,000 team members across our stores, distribution centres and support offices, and more than 1,200 retail stores. With each store welcoming an average 20,000 customers a week, a single team member can come into contact with quite literally thousands of people in the course of a normal working week.

“As we enter the next phase of the pandemic and learn to live with COVID-19, we need to strengthen our workplace safety settings and vaccinations are clearly a key part of this.

“After careful review of the best medical advice, we’ve made the decision to require all of our team members in Australia to be fully vaccinated against COVID-19.

“Importantly, we have been listening to our team members. With states and territories at different levels of vaccination uptake and availability, we will engage with them further on our roadmap and implement a sensible and pragmatic timeframe for the requirement to come into effect.”

Unless public health orders come into effect sooner, the proposed timeline for the full vaccination requirement in ACT, NSW, NT, Victoria and WA is 31 January 2022 and 31 March 2022 in the other states.

Woolworths Group will engage with its team, and others who regularly visit its workplaces, to understand any practical and individual issues in meeting the requirement. This will include allowing for legitimate medical and religious exemptions. Woolworths Group expects to make a final decision and release its policy in November 2021.

Woolworths Group Chief Medical Officer, Dr Rob McCartney added: “The medical evidence is clear - vaccination is the best protection against COVID-19 for our team members. A vaccinated team member is far less likely to get COVID, much less likely to pass it on, and also significantly less likely to become seriously ill.

“There is a clear and compelling case for a vaccination requirement to provide the safest possible work environment for all our team members. This is particularly important as restrictions ease and we see higher rates of transmission.”

Around a third of Woolworths Group’s Australian workforce is already subject to state issued health orders, which require either full or part vaccination in order to work.

Woolworths Group has been strongly encouraging its team members to get vaccinated since the beginning of the national rollout. It offers paid leave for frontline team members to access vaccination bookings and has also established vaccine clinics at its distribution centres and closed BIG W stores. So far, more than 12,000 Woolworths Group team members have received vaccination doses in these clinics.

Given the important role in providing food and everyday needs to the community, Woolworths Group will not require its customers to be vaccinated to access food and other essentials in its stores.

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au. #LI #work180