Trainer | Woolworths Supermarkets | NSW
- Join Australia’s largest retailer, where there is ample opportunity to develop and grow your career for life
- Attractive remuneration package + Car
- Open to location
- 18 month contract
About Us
The Woolworths Format Development Team is a diverse national team of 750+, responsible for developing retail experiences of the future. We’re architects and sustainability people. We’re planning & commercial people. We’re construction people, facilities and asset management people. We’re data analysts, refrigeration and air conditioning people. We are operations and training people. Together, we’re doing our part to bring fresh food and great experiences to our customers everyday.
The Food Academy was established as an additional function to the Supermarket and is a great opportunity to work collaboratively with Group and Operations Managers and build your brand within our Supermarkets!
The Food Academy plays an extremely important part in creating structure and providing our team with the tools and materials which can be accessed at any time via the portal.
The Role
The role of a Food Academy Trainer will see you coach, train and mentor in-store team members and partner with Store Operations field teams to build capability in customer service, fresh food product knowledge and retail excellence.
In this role, you will be responsible for:
- Providing coaching, training and mentoring in customer service, fresh food and retail excellence with a focus on Service, ensuring improvements in success of the teams yo u coach
- Delivering classroom style training, workshops and 1:1, side by side coaching and mentoring
- Supporting teams to get departments ready for relaunch across all New, Renewal and Customer Retention dimensions
- Targeted and planned product knowledge development through Masterclasses, 1:1 coaching and individualised sessions
- Analysing Development opportunities, creating coaching plans and reporting on progress through set communication channels as directed
- Planning and prioritisation based on New Store, Renewal & Business Programs as usual priorities
- Providing support during the whole New, Renewal and Customer Retention period, through relaunch preparation, to post launch follow up
- Working collaboratively with team members and other stakeholders to achieve business objectives
- Travelling across a broad range of stores throughout NSW to provide coaching to in-store teams
Who we’re looking for
- Training and retail experience is essential
- You are able to demonstrate previous experience in a leadership role coaching, training and mentoring individuals
- You have a depth of experience and understanding of retail operations
- You understand and have a track record in establishing first class customer service
- You embrace Growth Mindset principles, possess strong initiative, communication and stakeholder management skills to build and foster positive relationships
- You prioritise and have great attention to detail in all you do
- You like people and get great pleasure out of leading others to success
- You’re a natural coach and mentor
- You are solutions based in your thought process
- There is a strong travel component for this role that may see you travel to stores across NSW and work some weekends depending on store needs.
If this sounds like you and you want to be part of one of the most exciting journeys in Australian retail, apply now!
We are focused on inclusion and diversity as Ways of Working. If you meet a number of the requirements (and not all), we encourage you to submit your application.
See how our team are creating better experiences together and connect with us through LinkedIn #LI #work180, Facebook or www.wowcareers.com.au
Our team will be taking a break over the Christmas and New Year period, returning on the 10th of January. We appreciate your patience over this time and will be in touch with an update on your application as soon as possible.
Grow with the Group
Woolworths Group has announced its intention to introduce a new requirement for Australian team members to be vaccinated against COVID-19.
For more information click here.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
