Among Australia’s earliest adopters of the Google platform and agile methodologies, we are continually investing in future-focused IT solutions. We seek curious, innovative, and resourceful technology experts to help us pave the way and to make the most valuable impact.

We currently have an exciting opportunity for a talented End User Computing Technician to join the IT team within the Information Technology Division in a key permanent role. The End User Computing Technician will provide technical support for the Support Offices located in metropolitan Sydney.

Overview

• Providing a people facing support function for Woolworths Limited on behalf of IT
• Delivering excellent customer experience for internal employees across Support Offices
• Handle daily IT operations of the Tech Centres and Support Offices

The Opportunity

• Providing quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility devices and numerous other technology solutions
• Performing customer service duties at State Tech Centres (where applicable)
• Gain assistance from or assign incidents and problems to appropriate support groups to ensure timely resolution
• Use the ServiceNOW application for problem and incident management during service restoration activities
• Patch IT equipment and maintaining structured cabling patch records (site specific)
• Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre and Support Office sites, while ensuring that all changes are reflected in the Woolworths change management system.
• Provide local Infrastructure support
• Provide initial onsite analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a in a timely manner
• Provide technical assistance to local business units with projects requiring IT involvement
• Implement and support Nationally developed IT policies, Standards and initiatives across all local IT systems and platforms
• Provide users with assistance to queries on office applications (Google Apps, Office 365, Genesys etc)
• Participate in out-of-hours support roster
• Provide coaching and mentoring for Technicians in team
• Manage facilities requests for building changes

Who we are looking for:

Our new team member will be driven and passionate, keen to get things done and able to make an impact in a fast-paced environment. We’re looking for a team player with:

• IT Service Operations e.g ITIL
• Tertiary qualified or equivalent industry experience
• Strong customer focus and strong technical troubleshooting skills
• Proven experience in a similar support role and or/ relevant tertiary qualifications
• Operational or project delivery experience working with IT service providers and other stakeholders
• A collaborative style, able to work with and assist local, interstate teams and external support partners
• Experience with first level support of Infrastructure applications such as Active Directory and Azure AD
• Experience Google Mail and the Google suite of products (desirable).
• Innovative thinking and analysis that influences a more productive environment for our customers
• Ability to build and maintain relationships within all areas of the company
• Effective time management and organisational skills
• A High standard of verbal and written communications skills

Grow with the Group

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.