Regional Operations Manager - VIC/TAS
- VIC Location with flexible working arrangement
- Attractive remuneration package
- Full-time permanent position
About WooliesX
At WooliesX, our people believe in creating better everyday experiences for our community.
With 1,800+ team members, multiple practices and over 100 chapters, there’s a home for everyone here. Whether your interests lie in data driven insights and product engineering, digital media, ecom, operations, customer advocacy, commercial, agile or more, you can find your squad across all kinds of capabilities.
Our squads live their “one day”, every day. We work on Australia’s most innovative tech, design, engineering and more to transform the way that millions of Australians live and shop.
Our culture combines the support, care and freedom that comes with being part of the Woolworths Group. We are an agile team embracing diversity of thought and positive change. We thrive on pragmatism, mutual respect, care, curiosity, openness, and a proactive attitude. As a team we continually seek ways to support and learn from each other.
Based in our Mulgrave Support Office in Victoria, our vibrant, innovative and energetic collaboration spaces empower our teams to innovate and deliver an exceptional experience for our customers - no matter whether they choose to shop in-store, or online.
About the Role
This role is responsible for the delivery of exceptional customer experiences by management and review of operational compliance of transport providers according to their contracted KPI’s.
The role has a responsibility for owning the day to day management of Woolworths Online deliveries across the nominated Regions and will require a logical thinker with a customer first attitude. The role will engage with a range of internal (e.g. store leadership & operational teams, IT & logistics) and external stakeholders (e.g. customers & 3PL carriers) to deliver exceptional customer experiences in the most effective and efficient method.
What You’ll Do:
- Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams;
- Management and support of Third Party Logistics carriers to ensure contract compliance, accountability to Woolworths policies and procedures, and best in class customer experience;
- Be a customer advocate - analyse the operation of the business to ensure that the customer is receiving best in class service. Ensure customer feedback is addressed and complete escalations where required.
- Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
- Work with State Operational teams and transport to manage capacity and volume across stores and make recommendations for future planning;
- Seasonal Planning/event - Support and/or lead the planning and execution of key seasonal and promotional events with our Third Party Logistics carriers
- Team Development - Provide leadership and guidance to 2 reporting line team members
About You
Our new team member will be driven and passionate, keen to get things done and able to make an impact in a fast-paced environment. We’re looking for a team player with:
- Leadership experience in a Transport / 3PL environment; preferably within FMCG
- Determination to succeed and deliver operational KPI’s in a highly dynamic and fast paced environment
- Proven analytic and effective decision making skills; working with and interpreting data to derive actionable insight
- Sound organisational skills, combined with ability to multi-task and handle various matters at the same time
- Exceptional communication with the ability to build rapport and credibility quickly across various stakeholder groups
- Demonstrated ability to manage external providers to deliver strong performance outcomes
- Experience with Excel, Routing system, Powerpoint, Google for Work Suite
- Independent and autonomous self-starter
- Flexible working hours - including a rotating weekend and/or evening on call roster
Please note that aligned to our stores and CFCs operating evenings and weekends, there may be times you are required to work outside of standard hours in a support capacity.
If this sounds like you and you want to be part of one of the most exciting journeys in Australian retail, apply now!
We value diversity and aim to create a vibrant and inclusive workforce that reflects the communities we serve. If you meet a number of the requirements (and not all), we encourage you to submit your application.
We’re also social! - connect with us at #WOWcareers through LinkedIn #LI, Facebook or via www.wowcareers.com.au #work180
Joining the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTI inclusion.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
