FJORD ROLE DESCRIPTION: SERVICE & INTERACTION DESIGN
Service & Interaction Designer (D1)
At Fjord, Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.
The Service & Interaction Designer (D1) contributes to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.
As a team, we:
- Create products that demonstrate outstanding service and interaction design for our clients and their customers.
- Develop the discipline and practice in our studios.
- Lead, lean in, be creative, and have fun.
As a Service & Interaction Designer (D1), you:
- Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
- Participate in and occasionally lead Service & Interaction Design activities, including client workshops, user interviews, and creative brainstorms.
- Explain and discuss design decisions eloquently and give design feedback.
- Manage some Service & Interaction Design activities at the project level.
- Own some Service & Interaction Design deliverables.
- Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.
