Application Packager


Location: Sydney

Job Type: Full time


Australian/New Zealand Permanent Residency or Citizenship and being located in Australia is a mandatory requirement for this role.

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

About the role

The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency.

You will be responsible for representing AC3, providing an exceptional customer experience, and support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3.
  • Perform onsite support (as needed) and remote support for end user devices and applications using remote management tools
  • Management and deployment of SOE images for user devices via SCCM/Intune
  • Application packaging and deployment via SCCM/Intune
  • Desktop and Mobile Device Management using SCCM/Intune
  • Maintaining end user compute related Group Policy Objects within AC3 supported environments
  • Performing end user compute related patch management and relevant reporting activities
  • Troubleshooting and resolving email related issues, Office365 / Exchange
  • Liaising with and escalating to internal teams relating to server or platform related problems
  • Champion a ‘shift-left’ mindset in helping users ‘self-serve’ as often as possible with better automation, portal capability and Knowledge Base articles
Essential Experience
  • Must have strong experience with Windows Server Administration (Group Policy, Active Directory, DNS, DHCP, File and Storage)
  • 2+ years experience in a similar Engineer or Systems Administration role
  • 4+ years experience in supporting end user devices and applications
  • Working knowledge of Service Asset & Configuration Management processes
  • Level 2+ knowledge of Desktop, Networking and Windows Server technologies to effectively and logically troubleshoot and isolate issues: LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc
  • Genuine flexibility and work/life balance
  • Company benefits including discounted lifestyle services such as novated leasing and health insurance
  • Convenient Sydney CBD location - Brand new offices
  • Work with proactive and open minded leadership that genuinely care and collaborate to create effective outcomes
  • Work for an organisation that prioritises company culture and employee satisfaction

As number 4 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
  • Own It: If I say I’m going to do it, I do it. And I give it my all.
  • Better It: I take the current status quo and make it better.
  • Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
  • Enjoy It: I take my work seriously, but don’t take myself too seriously.
We’d love for you to experience the AC3 way for yourself!

If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.
You’ve got this!