A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
• First point of contact for AirTrunk’s customers in respect of works planning, incident management and reporting

Please note this role will be based in our data centre in Western Melbourne. #LIonsite

Your Day to Day

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

• Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers
• Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
• Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
• Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
• Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
• Lead minor capital projects for customers/internal purposes
• Supervise operational metrics, data and analyse risks
• Conduct regular property inspections
• Take part in the 'on call' incident response roster

Requirements

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Have Own Security NV1 Clearance or ability to get one
• Excellent collaborator with strong communication skills in English
• Exceptionally flexible, forward-thinking and motivated by change
• Effective customer management skills and meeting chair experience