Team and Optimisation Lead

• Activate capability, coach, mentor and lead change to create community value.
• Inspire, influence and collaborate with stakeholders across the business and sector.
• Be rewarded working in a community-centric organisation that values flexibility and supportive working options.

About The Role

The Customer Operations Team & Optimisation Lead is an exciting new role within the Customer Centre at Barwon Water. The role will put you at the forefront of innovation and will be crucial to the success of the Customer Centre and the broader organisation, as we transform the way we operate and service our community.

In this role, you’ll be responsible for managing the strategic and day to day operations of a multi-function team. With a focus on coaching, mentoring and upskilling, you’ll use your influence and change leadership expertise to guide and support the team as we transition to our new operating model.

Working closely with the Continuous Improvement Lead, you’ll be the conduit ensuring optimisation initiatives are brought to life and operationalised within your team. Success in this role will drive a culture of excellence, leading to better outcomes and satisfaction levels for customers and an improved employee experience.

About You

As an established leader in service delivery, you have a keen interest in business enhancement and process improvement. While your passion for uplifting team performance and coaching individuals to be their best is unmistakable.

Your excellent communication skills make you adept at working with diverse stakeholders. You bring a solution-oriented approach and a growth mindset to the business, enhancing your team’s capabilities and inspiring them to achieve KPIs.

Your tertiary qualification in business or a related field with demonstrated proficiency in leadership and change management methodologies, such as ADKAR, will support your application.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic, and environmental prosperity.

We’re committed to our people and provide flexible working arrangements in line with business needs.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

Why join us?

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Get in touch

Are you ready to make a difference? Join us on this exciting journey!

Ready to apply? Submit your cover letter and resume now.

Enquiries to Ron Stewart, Customer Operations Lead, on 0419 199 481.

Applications close Sunday, 11 August 2024.

We lead. We learn. We deliver. We care about a better future.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at recruitment@barwonwater.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.