Starting in January 2025!! Customer Services Operator - Adelaide

BGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for supporting our clients and field teams through a range of service requests and queries.

Shift Option:

Day Shift Rotation: 16 weekend shifts and 10 evening shifts per month

Key Responsibilities

Handle incoming customer inquiries professionally and efficiently
Log and manage service requests, ensuring timely follow-up and completion
Communicate with field staff, contractors, and other departments as necessary
Maintain a positive and solution-oriented attitude to enhance the customer experience
Accurately document and report any issues or patterns in service requests

What We’re Looking For

Previous experience in a customer service role is highly desirable
Strong communication skills and the ability to manage multiple tasks
Problem-solving abilities and a proactive mindset
Flexibility to work varying shifts, including nights and weekends

What We Offer

Competitive salary and shift allowances
Supportive team environment with development opportunities
A role where you’ll make a real difference in supporting essential operations

If you’re looking to build a rewarding career with a leading company, apply today and become part of the BGIS team!.