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Expression of Interest - Technical Consulting Engineer

Remote -
Full time
Posted
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Cisco
I.T., digital & online media services
1,001-5,000 employees
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Expression of Interest - Technical Consulting Engineer
Cisco Systems Australia Pty Ltd

Application Date Open from 3 April 2024 to 2 May 2024
Role Type - Full time
Location - Perth, Australia

Inbound Sales
  • Qualify leads, identify and raise opportunities (across different lead channels)
  • Understand needs and context of the client and tailor sales process.
  • Execute and adapt sales process.
  • Ensure success of first event
  • Consultancy, advisory, meeting design through calls, emails and personal meetings.
  • Follow-up and close opportunities based on priorities.
  • Orchestrate procurement requests of clients within Slido flow (legal review, security review, procurement documents, etc.)
  • Support client’s queries and requests
  • Effective transition to AMs and CSMs
  • Generate leads from key events with key stakeholders/personas
  • Collaborate with Sales team and other teams to deliver excellent customer experience cross lifecycle of the client (CS, CC, CX…)
Account Management
  • Serve as the lead point of contact for all customer account management matters, process client requests or escalations
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits, incl. Complex bidding and RFP processes
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • In cooperation with CSM, develop new business with existing clients and/or identify areas of improvement
  • Leverage data to identify new opportunities for upsell or license consolidation
  • Proactively reach out to generate new business or company-wide deployment of Slido

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco