Salary: $115,000 – $125,000 per year + Super + Bonus

ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

As a Relationship Manager you will provide exceptional customer service and build relationships and connections with a set portfolio of customers to ensure client retention. You'll also uncover opportunities for volume, unit, and product growth within the existing customer base, and provide insights to help your clients run their fleets efficiently and safely. This role is fully remote.

As a Relationship Manager, you will make a difference through –

• Conducting regular strategic reviews to create value for the client (insight generation and action) and uncover growth opportunities (we have amazing technology and data to help you with this)
• Helping customers understand Custom Fleet's products and technology
• Championing commercial excellence with salesforce and account planning disciplines to build productivity and effectiveness
• Preparing business proposals, presentations, and tender submissions for prospective clients
• Proactively managing Account Replacement Plans and Vehicle Optimisations (Modifications)
• Working collaboratively with customers to develop and agree on an Account Plan which will define what success looks like for each customer in 12, 24 and 36 months

ABOUT YOU

To be successful in securing a role with our crew it’s likely you’ll come with experience in the following areas:

• Experience in customer relationship management and sales including the ability to understand the customer and address their needs
• Financial acumen with experience communicating at the CFO level of targeted large private and public prospects
• Experience in deal structuring and resolution of delinquency matters
• Able to overcome obstacles and solve complex business/customer problems
• High attention to detail
• Sound time management & ability to prioritise work
• Team player with the ability to connect and engage with all levels in the business

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• An extra week of annual leave
• Company funded social events
• Dress for your day policy
• Employee discounts
• Intersection – our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.