Applications for this job have closed. This page will redirect to the DHL Express jobs page in 10 seconds.
Exception Handling Agent - PFM (Secondment)
Port Melbourne
Full time
Join our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have an exciting opportunity for a Retail/Reception Agent to join our team located in Port Melbourne!
WHAT WILL MY JOB LOOK LIKE?
- Providing exceptional service to our customers while working on the fast paced, high volume reception desk at our depot
- Upselling and customising shipment package options for visiting customers
- Carrying out security inspections on shipments & retrieving parcels from the warehouse for customers
- Contacting our valued customers by phone and email to ensure any delays/errors are resolved quickly (eg. updating any incorrect delivery labels)
- Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
- This is a full time 12 month secondment position, working 38 hours per week from Monday to Friday on the morning shift, from 8:00am to 4:00pm
WHAT CAN I BRING TO THE JOB?
- Face to face Customer Service or Retail experience – Essential
- Willingness to jump in and help the team with whatever task is required
- Exceptional telephone manner & strong communication skills
- A vibrant, energetic personality that will fit into our customer-centric culture
- Ability to work with multiple computer systems in a fast paced environment
- Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
WHAT'S IN IT FOR ME?
- Health and wellbeing subsidy promoting healthy living
- Yearly travel allowance encouraging work/life balance
- Employee assistance program
- Paid parental leave (continuation of superannuation payments)
- Inclusive culture comprising of employee-led diversity groups
- Great opportunities for growth and development
- Named the No. 1 World's Best Workplace™ 2021 by Great Place to Work and Fortune Magazine!
- Certified by Work180 as an equal opportunity employer
Apply now and start your career with DHL Express!