• Provide an active and approachable leadership capacity with accountability for developing a high performing team. 

• Define and drive the vision, strategy and roadmap for customer focussed technology initiatives that deliver Entsia’s goals and objectives. 

• Build and maintain strong relationships with key customer stakeholders to understand their technical requirements and business objectives.  

• Lead technical engagements with customers, ensuring projects are delivered on time, within scope and within budget, while upholding high quality standards.  

• Collaborate with customers to design technical solutions that meet their needs and align with their business goals. 

• Implement and enforce rigorous quality assurance processes to ensure that deliverables meet or exceed customer expectations.  

• Serve as the primary point of contact for technical issues and escalations, working closely with internal teams to resolve issues promptly and effectively.  

• Define, track and report on key performance indicators (KPIs) and success metrics, focussed on achieving measurable outcomes for customers, and meeting business objectives. 

• Monitor customer satisfaction levels and take proactive steps to address any concerns or issues related to quality, ensuring high levels of customer satisfaction.   

• Financial responsibility profitable results over the development and QA functions of delivery, managing resources (including utilisation and pipeline), and effectively managing risk. 

• Ensure compliance with industry standards, regulations, best practices and Entsia’s own policies related to technology and data security. 

• Comply with company policies and procedures on the handling of personal data, data confidentiality and information security.  

• Proven track record of delivering success in this role previously. 

• Passionate about achieving measurable outcomes and driving technical excellence. 

• Passionate about understanding customer needs and ensuring successful outcomes through technical solutions and support. 

• Experience defining and executing strategies aligned with the goals of the organisation. 

• Experience managing costs and revenue within a profit centre. 

• Experience building a team from the ground up and establishing processes and practices. 

• Strong technical background in software development, preferably in the Java ecosystem. 

• Proven experience in leading and mentoring technical teams. 

• High level of self-awareness and focused on continuous improvement. 

• Excellent written and verbal communication skills to collaborate effectively with internal stakeholders and customers. 

• Degree qualified or equivalent commercial experience. 

• Desire to make a difference at Entsia. 

• Desire to learn the insurance domain and the Entsia platform capabilities. 

• A company approach to work. Demonstrable experience of having contributed outside of the immediate role.  

• Able to demonstrate ownership and accountability. 

• Appreciates the importance of giving and receiving feedback. 

We offer hybrid working (50% wfh and 50% in the office on Bridge street CBD).