Customer Technical Manager
About this opportunity:
We are now looking for a Customer Technical Manager that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Customer Technical Manager typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a Customer Technical Manager will require a broad knowledge within Telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do:
- Handle Complex Issues in the customer Network
- Lead Critical investigations and restoration for Customer network
- Work with Domain experts & Customer Technical Experts to solve problems
- support Service Delivery Manager to drive Technical discussions
- incident management
- Problem Management
- Advocate Customer Success
The skills you bring:
- Bachelor or Master's degree in Engineering, IT, Telecoms or any Equivalent
- Min years of experience: at least 8-10 years of experience
- Domain Experience: Native Core, 5GCore, OSS & BSS Products, Access, RAN & Transmission
- Demonstrated as a Technical lead /Solution Architect in any previous roles
- Technical Customer Support Experience
- E2E Solutions Knowledge
- Telco Experience
Behavioural Competencies
- Critical thinking
- Adaptability
- Customer Focus
- Business Understanding
- Negotiation, Persuading & influencing Skills
- Occupational Health & Safety (OHS)
- Planning & organizing
- Proficiency with the English Language
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Sydney
Req ID: 757706