CSS ANZA Head of Operations
About this opportunity
As the Head of Operations for ANZA CSS, you will be fully accountable for delivering solutions and supporting presales covering the CSS portfolio for all the customers in Australia and New Zealand. This is a dynamic role with a blend of strategic thinking, leadership skills, and a strong focus on driving operational excellence. In this new unit, you will lead a team of Program Directors, Customer Operations Managers and Managed Services personnel. The Head of Operations will be a pivotal force in driving the success of our customer delivery services across all ANZA customers. This is a high-impact role that is not only responsible for the successful fulfilment of all our customers contracts but also will support ANZA CSS organization in business development activities, holding the overall CFR responsibility, and reinforcing our value proposition during presales engagements. This role reports to the Head of CSS CU ANZA and part of the leadership team.
What you will do
- Program Management, Operational Excellence, Capability & Workforce, Delivery Strategy, Governance and Financial Steering.
- Lead the portfolio of programs and managed services contracts for all ANZA CSS customers and secure operational and financial progress as per the approved business cases.
- Responsible for ANZA CU CSS delivery capacity planning.
- Secure effective staffing of programs, projects, and presales engagements including right-shoring.
- Support HW supply forecasting.
- Promote asset reuse and industrialization.
- Collaborate with cross functional teams to secure customer commitments and delivery excellence.
- Ensure full adherence to Ericsson processes, ethics & compliance directives, and cultural sensitivity.
- Identify opportunities for process improvements and lead initiatives to implement new procedures.
- Engage with the customer at all levels, including c-level.
- Control Unit’s budget and secure cost recovery.
- Drive knowledge sharing and promote best practices.
- Act as the escalation interface towards the Market Area and Business Area for any operational aspects impacting customer commitments.
- Program, Project & Operations governance.
- Effectively build, lead, and develop a customer facing teams that consistently earns the trust and confidence of key customer stakeholder groups.
- Actively contribute as a member of the ANZA CSS LT to the overall success of the organization.
- Act as Change agent for the CSS organizational transformation.
To be successful in the role, you should have
- 15+ years in leadership positions with customer exposure
- Extensive experience managing a program portfolio and deliveries towards customers.
- Deep expertise in the CSS portfolio with sound understanding of CSS Portfolio’s vision, business objectives, products, solutions, and services.
- Experience with Ericsson’s project management framework, processes, and tools.
- Experience in capacity planning and financial forecasting.
- Experience in organizational transformation.
- Excellent interpersonal & communication skills & be able to interact with people at all levels. Financial acumen
- Role model of Ericsson’s Core Values
- Customer focused, sees the big picture, can get things done with agility and speed.
- Ability to handle complexity, thrives on accountability, overcoming challenges with a can-do attitude and motivated to achieve beyond expectations.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits:
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Melbourne
Req ID: 759439