Hardware and Software Support
Join our Team
Join our committed team at Ericsson as a Service Support Specialist. This engaging role centres on the organisation, management, and completion of proactive and reactive maintenance activities. It is a significant position that ensures services provided to our clients are consistently available and adhere to Service Level Agreement (SLA) performance standards.
What you will do:- Coordinate and manage 'Customer Problem Management', 'Helpdesk', and 'Field Dispatch'.
- Communicate efficiently with the Customer Care Centre to resolve issues to the customers' satisfaction.
- Assign and manage work orders for field personnel, facilitating optimal utilization and productivity.
- Initiate and drive customer incident management, assisting in the resolution process.
- Track and manage customer incidents and problems, providing regular status updates.
- Handle logistics for spare part coordination, from locating to updating work orders with information.
The skills you bring:- Incident management.
- Contact Centre (Business).
- Incident Management Support.
- MS TOP.
- Spare part handling.
- Work Order.
- Communication.
- Remote Site Access Control.
- 1st level Incident Management.
- Call Centers.
- ITIL Framework.
- Site Security.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Sydney
Req ID: 759634