Salary: $0 - $0

IT Operations Manager

GeelongPort is seeking an IT Operations Manager to join our IT team. The successful candidate should be able to ‘think outside the square’ to support the delivery of IT Services.

About Us

At GeelongPort our success depends on us taking shared ownership. We support each other by sharing resources and navigating challenges, taking responsibility to build a culture of teamwork where everyone can feel they belong.

With over 150 years of maritime history and experience behind us, GeelongPort is a critical enabler for the Victorian economy supporting more than 1,800 jobs and contributing to the economic and social fabric of the Geelong region.

As Victoria’s premier bulk port, GeelongPort manages 12 million tonnes of cargo and $7 billion of trade annually with over 600 vessel visits per year. Shipping activity is linked to a range of critical trades supporting the agriculture, construction, energy, and tourism sectors in the region.

Based at Corio Quay in North Geelong, we value partnering with our customers and community to deliver a safe and sustainable port that drives growth and prosperity for Geelong and the regions we connect to.

GeelongPort provides employees with essential support through all stages of life, by offering:

• 16 weeks paid primary, and 4 weeks paid secondary parental leave.
• Multiple initiatives in place to promote career development and further your career opportunities.

GeelongPort is proudly a WORK180 endorsed Employer for all women.

The Opportunity

Reporting to the GM of IT the incumbent will be accountable for the delivery of IT Services to GeelongPort, its customers and partners. It will also be responsible for the performance of managed service providers to triage, facilitate and solve technology issues.

We are a Cloud First environment invested in a long-term IT strategy to deliver first class IT services.

The IT Operations Manager will be a key contributor to individual projects which create new or modify existing technology services, especially in designing support arrangements, agreeing Service Levels with GeelongPort stakeholders, participating in vendor contract negotiations to establish technology Service Level Agreements, and working with project teams to improve outcomes wherever appropriate.

Success measures for this role include:

• Management of all policies, standards and processes in relation to IT
• Manage the delivery of a reliable, secure and effective IT Service for GeelongPort
• Support management of Service providers and monitor performance in line with Service Level Agreements
• Management and delivery of IT Projects

About you

Ideally, you will be Tertiary qualified in Information Technology or proven experience in IT. You will require excellent influencing and planning skills and demonstrating an ability to effectively deliver successful outcomes and communicate with stakeholders at all levels.

Other key skills and experience will include:

• Experience in IT Operations Delivery
• Proven experience in uplifting overall cyber security to identify and mitigate risk
• Experience across a range of IT Infrastructure technologies modern SDLC processes
• Strong business acumen along with highly developed organisational skills and a proven ability to multitask, prioritise and meet deadlines.
• Growth mindset
• Proven Project Management experience
• Strong interpersonal, communication and presentation skills
• Ability to develop relationships, trust and rapport with a range of stakeholders at all levels

If you have the above capabilities and experience and are looking for a rewarding career in a progressive, forward thinking organisation then this could be the role for you.

We provide a dynamic, growth focused environment where innovation is rewarded, and you can build your career.

If you don't match the experience above 100%, or are unsure if this is right for you, that’s ok! We would still love for you to apply.

Diversity & Inclusion

We are committed to building a workforce that represents the diverse society in which we live and work. We recognise the increasing importance of flexible work arrangements and family friendly work practices to enable and maintain a diverse, adaptive and high performing workforce.

GeelongPort is committed to achieving a diverse workforce and strongly encourages applications from First Nations peoples, women, people with disability, LGBTIQA+ and people from culturally diverse backgrounds.

Closing Date

Applications close on 12 November 2024.

Next Steps