Be at the forefront of supporting the future of Hydro Tasmania through IT excellence.

• Broad role with enough challenge and diversity to make every day interesting.
• Great team, great culture achieving excellence through innovation.
• Enjoy flexible arrangements tailored to suit your lifestyle.

Salary range starting from $149,686 plus super

At Hydro Tasmania, we’re leaders in renewable energy, powering Australia with clean hydropower. We really care about making a difference for better, but it’s a big job and we can’t do it alone. Which is right where you come in.

Hydro Tasmania supports applications from all members of our community for equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements, even in ways we have not thought of. Our merit based recruitment practices are founded on building diversity by fostering an inclusive, flexible and equitable workplace. For more information about Hydro please visit our website www.hydro.com.au/careers

About You:

With extensive experience as an IT Service Delivery Manager, you have a strong background in managing ITIL processes and ITSM platforms within large enterprises. Proficiency in enterprise-level ITSM solutions, especially ServiceNow, is highly desirable. You are skilled in documentation, detail-oriented, and possess excellent written and verbal communication abilities. As a dynamic leader, you excel at supporting and nurturing your team’s growth, bringing a positive and proactive approach to your role. You thrive in fast-paced settings, demonstrate quick thinking, and contribute to a collaborative workplace culture. While project management experience or qualifications are beneficial, your potential to make a significant impact on IT at Hydro will set you apart.

About the Role:

As the new IT Service Delivery Lead, you will spearhead operational excellence by refining, integrating, and providing strategic guidance on ITIL processes, including Incident, Problem, and Knowledge Management. Your primary responsibilities include fostering collaboration across IT and with business units to ensure an impeccable Service Portal experience via ServiceNow, supporting the IT Operations team on various initiatives, and continuously enhancing ITIL service operations. Additionally, you will oversee capital budgets, optimise operational expenditures, and lead a proficient and dedicated team. In this pivotal role, you will uncover new opportunities to bolster IT's role as a vital enabler for Hydro Tasmania's future.

Further information can be found on the attached Position Description: PD - IT Service Delivery Lead - EL6 - July 2024.pdf

What you’ll get back

This is an opportunity to grow your career and redefine your role in tomorrow’s industry landscape. We offer truly flexible work that suits you, a competitive remuneration package, and the rare opportunity to play a role in Australia’s renewable energy transformation while enjoying the – lifestyle Tasmania has to offer.

Hydro Tasmania is an endorsed employer for all women. See our range of benefits and the great work we do through our Work180 page: Hydro Tasmania group | WORK180 Endorsed Employer

If you want to make a difference for better

Please attach your resume and a cover letter outlining what skills and experience you will bring as soon as possible. Application close Monday 12th August at 9am, however we run an agile recruitment process and will engage with suitable candidates as soon we have reviewed their applications.

Recruitment agencies: we respectfully ask that no agency resumes be presented at this stage.