See yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
Proactively support our clients by providing superior customer service. Effectively communicate with clients and internal teams to appropriately investigate and analyse client application issues, and to use initiative and creative problem solving to offer viable resolutions.
Some of the awesome things you’ll be involved with:
Front-line primary technical support to end users on various technical issues and problems relating to hardware and software and documenting business requirements for problem prevention
Provide a rst point of contact for all inbound communications.
Log and document all client incidents and requests in line with dened standards
Actively listen, probe and analyse incident information to ensure all pertinent information is gathered
Use strong verbal and written skills to deliver excellent customer service
Ensure adequate phone queue coverage in line with dened standards
Actively and appropriately prioritise incidents during the triage process in line with dened standards
Effectively liaise and collaborate with team, and relevant internal departments to gather and analyse required incident information, use initiative and creativity to determine viable incident solutions, and follow through to resolution as required
Involvement in stakeholder management
Establish effective working relationships with team and key people in other departments
Effectively escalate incidents with appropriate information in line with dened standards.