Are you an experienced HR professional with a passion for process improvement and exceptional service delivery? We are looking for a dedicated Senior HR Services Adviser to join our dynamic team.

The People Services Team Lead will be instrumental in ensuring the efficient operation of our HR advisory function and in establishing 'best practice' standards within the team. Reporting directly to the People Advisory Team Leader, this role is pivotal in ensuring our HR processes run smoothly and efficiently, providing top-notch support to our employees and contractors throughout their lifecycle with us.

Key Responsibilities:

Manage Service Now: Oversee ticket allocation, provide updates to requestors, follow up with support services, and ensure SLA compliance.

HR Advice: Provide accurate HR advice on guidelines, business rules, Employment Agreements, and Modern Award interpretation.

General Administration: Support the HR team with tasks such as generating reports, managing Novated Leases, and updating the HR Intranet.

Expert User: Be the go-to expert on HR processes within HR systems, providing troubleshooting and process execution support.

Process Enhancement: Identify and implement solutions to improve processes, forms, templates, and tools like the HR Intranet, ECMS, SuccessFactors, SAP, and ServiceNow.

Data Integrity: Make recommendations to improve master data integrity and visibility, supporting HR Information System change activities.

Compliance: Maintain systems and document registers in compliance with People Standards, Business Rules, and Processes.

File Maintenance: Maintain accurate and complete employee files as per company standards, monitoring HR Information Systems data replication to SAP.

Qualifications and Experience:

• Bachelor's degree in HR management, business administration, or a related field
• Proven experience in HR advisory role within a people services/shared services environment
• Excellent critical thinking and problem-solving skills.
• Demonstrated ability to effectively engage with stakeholders at all levels of the organization.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

We provide you:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance

Diversity, Inclusion and Belonging: We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. We actively encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and LGBTQIA+. When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.

Recruitment Process: During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.