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Lead UX UI Designer

Full time
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Retail & fashion
101-250 employees
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At Koala, our mission is to deliver better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

About the role

We are looking for a talented and experienced Lead UX/UI Designer to join and lead our design team. The Lead UX/UI Designer will be responsible for designing and owning the look and feel of our website, ensuring it aligns with our brand while also being an exceptional user experience that follows the latest CRO principles.

As the design lead, you will bring a diverse toolset to upskill and elevate the design team, while also setting new standards and owning the entire design process. We are looking for someone with experience building large-scale UI projects and who can give visual clarity to large e-commerce sites with UX complexities.



  • Lead and own all UX/UI design work streams focusing on producing high-converting mobile and web experiences for customers.
  • Hire and lead a world-class team of designers who are always pushing the boundaries of the latest design trends while also continuously testing and validating existing experiences.
  • Drive the development of Koala’s design language and UI design process, ensuring there is consistency across international markets.
  • Plan, prioritise and iterate on the design for new and existing web experiences in collaboration with Marketing, Product, E-commerce, and other key stakeholders.
  • Be hands on to translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive web and mobile experiences.
  • Be the thought leader on design by constantly exploring new design trends, themes, best practices, CRO techniques, and patterns across all platforms.
  • Develop and communicate clear and understandable user journey maps and other artefacts of experiences for the team and stakeholders.
  • Demonstrate knowledge and a wide breadth of experience with UX principles, user-centred product development methodologies, design thinking and tech-forward approaches to design.

Required Experience & Qualifications

  • Minimum 5 years experience as a UI/UX Designer or similar role, with a strong portfolio showcasing your design skills and achievements.
  • Solid understanding of user-centred design principles and methodologies, with a focus on usability and accessibility.
  • Proficiency in design and prototyping tools such as Figma, Sketch, Invision, Photoshop
  • Ability to conduct user requirements analysis including gathering insights, creating user scenarios and task analysis.
  • Excellent communication and collaboration skills, with the ability to effectively interact with cross-functional teams.
  • Experience working in an agile environment and familiarity with agile methodologies.
  • Adaptability and flexibility to thrive in a fast-paced environment, where priorities may shift rapidly, and the ability to manage multiple tasks simultaneously.
  • Proficiency in rapid digital prototyping, showcasing a deep understanding of design thinking principles.
  • A proven track record of collaborating across disciplines and driving projects to successful completion.


Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

  • WFB/Hybrid working - We’re mixing it up with 3+ days back in the Alexandria Treehouse (office) and work from bed/home (WFB).
  • Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
  • Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
  • Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
  • Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
  • Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
  • Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
  • Short and long-term incentive plans ensure you benefit as Koala succeeds!
  • Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
  • All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.