Description

At Koala, our mission is to deliver better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why do we have this role @ Koala

Koala Commercial is a leading provider of innovative furniture solutions, dedicated to enhancing the comfort and functionality of commercial spaces. We are committed to sustainability, quality, and exceptional customer experiences, and we are looking for a dynamic Senior Sales Manager to drive our commercial growth.

As the Senior Sales Manager, you will be instrumental in driving B2B revenue growth within the accommodation, property and interior design sector. Your focus will extend to identifying and leveraging new commercial opportunities in our Non-Core Channels, including wholesale and marketplace avenues. The role will be a valuable contributor in helping Koala achieve its future revenue aspirations.

This role requires a strategic mindset, strong leadership skills, and a passion for delivering exceptional customer experiences as we transition new customers from business development to account management. This role will need to keep an innovative and agile mindset as we drive efficiencies with the existing process while developing new processes that involve many different stakeholders within the business.

Requirements

What key responsibilities does this role have @ Koala?

• Revenue Growth - Develop and execute sales strategies to drive B2B revenue in the accommodation, property, and interior design sectors, ensuring alignment with overall business goals.
• Business Development - Conduct market research to identify new opportunities and trends within the industry, particularly in Non-Core Channels, and leverage insights to inform sales strategies.
• Customer Satisfaction - develop and implement strategies to continue and enhance customer satisfaction as well as improve profitability and growth
• Contract Management - Oversee contract negotiations and management to ensure favourable terms and compliance with company policies.
• Client Management - Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty as you transition accounts from development to management.
• Collaboration - Work closely with the marketing and product development teams to create compelling sales materials and campaigns that resonate with target audiences.
• Performance Tracking - Monitor sales performance metrics, including revenue, margin, and customer feedback, to assess effectiveness and identify areas for improvement.
• Leadership - Mentor and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
• Reporting - Prepare regular reports on sales performance, market trends, and competitive analysis for senior management.

Ideal Background

• 10+ years of proven experience in a sales role, preferably within the B2B sector focusing on the accommodation, property, or interior design sector.
• A commercial leader who has overseen many different facets of driving revenue (sales/category, growth marketing, social/search, performance marketing and/or creative development).
• Strong track record of driving revenue growth and managing client relationships.
• Exceptional negotiation and communication skills, with the ability to influence and engage stakeholders at all levels.
• Analytical mindset with experience in market research and data-driven decision-making.
• Great people and business leader with experience of holding full P&L accountability at a high-growth company and collaborating cross-functionally to drive business outcomes.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Proficiency in CRM software and sales management tools.
• Experience identifying and implementing constant process improvements to optimise ‘ways of working’.

Benefits

Why Join Us?

At Koala Commercial, we believe in fostering a supportive and innovative work environment. You will have the opportunity to make a significant impact on our growth strategy while working with a talented and passionate team. We offer competitive compensation, professional development opportunities, and a commitment to sustainability.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch!

• WFB/Hybrid working - We’re mixing it up with 2-3+ days back in the Alexandria Treehouse (office) and work from bed/home (WFB).
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam.
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• Short-term incentive plans ensure you benefit as Koala succeeds!
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.