Library Customer Service and Program Support Technician

Reference number: 10487

Closing date: 11:00pm, Sunday 26 January 2025

• Permanent Part-Time
• 17.5 hours per week, including afternoon and weekend shifts.
• Salary commencing at $42.05 per hour 11.5% superannuation (commensurate with experience)
• Play a key role in the delivery of programs and services for adults at Moonee Valley Libraries.

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

Moonee Valley City Council has an exciting customer service opportunity working in our Flemington Library. You will ensure customers have a positive experience by proving high quality customer service to residents that is characterised by active engagement. Within this position, you will also be responsible for supporting the maintenance of our library collections.

Responsibilities

• Provide excellent customer service through floor walking and active engagement with customers
• Deliver prompt, accurate, courteous and consistent customer service when dealing with customers and ensure that all obligations, agreements and deadlines are met
• Deliver a range of author events and literary events for adult members of the community
• Assist customers in the use of equipment and technology including computers, photocopiers wireless internet access, online resources etc.
• Develop and deliver community programs for adults that are responsive to the needs of the community.

Skills & Experience

• A Diploma of Library and Information Services acceptable for Library Technician membership of the Australian Library and Information Association (ALIA).
• Demonstrated customer service experience
• Ability to deliver library services and programs to adult audiences.
• Well-developed Information Technology skills, including demonstrated experience in troubleshooting of computer and mobile technologies and the online environment
• Ability to relate well to a diversity of people and to work and consult with community and professional organisations and groups

How to Apply

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered. Please ensure that your responses to the Key Selection Criteria (KSC) are provided in a separate document.

For further information, please view the Position Description or contact Eda Irfan, Team Leader Flemington Library on (03) 9243 1979.

In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.