Job Expectations

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

* Please note, we have various positions across the Gold Coast and Brisbane West locations.

A bit about your role

As a Customer Field Technician, located in the Gold Coast or Brisbane West, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

• Cabling installation (copper and fibre) including jointing, jumpering and splicing
• Customer premises installation of nbn Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn cabling networks and nbn CPE
• These roles work between the hours of 7am to 4pm based on business needs and we encourage a flexible working environment.

A bit about you

We’re seeking experienced candidates, based in the Gold Coast or Brisbane West, ideally from a telecommunications technical background with experience in any of these technologies: FTTC, FTTP, FTTN or HFC.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will be looking for:

• Current & clean Driver’s Licence
• Strong and personable communication skills, both written and verbal
• A focus on delivering customer and service excellence

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, offer 18 weeks of paid parental leave, and have an active employee lead diversity committee. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application via recruitment@nbnco.com.au and we will adjust to meet your needs.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine), unless a valid medical exemption is provided

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

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