Technical Analyst - Design Systems

Beon, CitiPower, Powercor & United Energy

Location: Melbourne

Job Type: Full time


About United Energy:

We’re a team that cares about you and your community. United Energy (UE) is an essential service, supplying reliable, safe and affordable electricity across the east and south-east of Melbourne and the Mornington Peninsula, vital for our customers and a clean energy future.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

About the Role:

We currently have an exciting opportunity for a driven and hands on IT Technical Analyst – Design Systems to join our IT team.

In this role you will be responsible for the ongoing IT support and maintenance of the business’ computer-aided engineering design (AutoCAD and AUD) and drawing management system (Autodesk Vault). Using your past experience and skills in AutoCAD in a similar IT support role, you will help support the strategic direction and continuous improvements for both internal and external customers.

Working across design system platforms in IT including GIS and SAP integrations supporting the design and drawing management system’s interfaces you will also liaise with the vendor for 3rd level support and escalated issues.

To be successful in this role you rely on your analytical, problem solving and customer service skills to work across a range of engaging tasks in our systems monitoring and processing, ensuring effective system administration and ensure high quality service support to understand business needs and processes.

A permanent and full-time opportunity to join this supportive and engaged team that should not be passed by!

Required skills and experience:

  • Solid working experience and knowledge in a similar role with demonstrated IT technical experience in Autodesk Vault, AutoCAD or a similar computer aided design and drawing management system
  • A good eye for detail, and the ability to effectively research, analyse, coordinate, and maintain relevant documentation
  • The ability to troubleshoot to effectively allow for systems analysis/design and problem resolution as well as detailed knowledge of IT security principles and approaches
  • A tertiary qualification in Computer Science or a related discipline
  • Demonstrated customer service skills and focus as well as effective communication skills

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here to check out our benefits.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety – ensuring everyone gets home safely everyday – as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

What’s next:

If you possess the required skills and experience and you are looking for a fantastic career opportunity, please submit your application by COB Wednesday 27th September 2023.

OUR VALUES: Live safely, Be Customer and Community Minded, Succeed Together, Be The Best You Can Be, Improve Our Business

You’ve got this!