Who Are We

Programmed Facility Management is leading provider of asset management, facilities maintenance, and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

About The Opportunity

A fantastic opportunity is available for an experienced Service Deliver Team Leader to join our dynamic and friendly team based in Spring Hill. This role is responsible for managing the team of coordinators who provide work order management support to multiple Queensland and National Contracts in the planned, reactive, and quoted works space.

Nature of the position: Permanent, Full Time

Location: Spring Hill

Benefits:

• Attractive remuneration package
• Work for an Industry Leader
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance Program, which incorporates a tailored wellbeing initiative

Key Responsibilities:

• Coaches, mentors, and develops team of Service Delivery Coordinators
• Reviews incoming support requests and service requests, ensuring works are in line with responsibilities of the Service Delivery Hub
• Reviews system metrics to create insights into performance, such as outgoing and incoming call volumes, service requests and WO data
• Develops and implements Standard Operating Procedures associated to the activities managed
• Implements jeopardy management techniques to ensure contractual KPI compliance
• Responds to client escalations in a timely manner.
• Weekly review of actioned service requests to ensures all appropriate follow up actions and communications are completed and registered in the appropriate systems.
• Provides regular reporting regarding Service Delivery performance against Contract Specific SLAs
• Monitors daily work volumes to ensure appropriate resources are allocated to meet business outcomes.
• Manages stakeholder expectations through frequent, accurate and timely updates.

Skills and Experience

• Previous experience within a Service Delivery Team environment, preferably from a Facility Management background
• Demonstrated experience in a supervisory or leadership capacity.
• Strong written and verbal skills.
• Ability to multi-task through use of multiple systems tools and processes
• Exceptional people skills with an approachable nature

This role offers ongoing support and development, a fantastic, dedicated team environment, attractive remuneration package and potential career opportunities.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Work With Us

Join us on our mission to build outstanding people, strong customers, and great communities. Apply today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.