About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Relations and Standards branch strives to ensure QFD’s workforce upholds the highest levels of professional and ethical standards as is expected of the Queensland Government and the community. It achieves this through several mechanisms, including managing workplace complaints, conducting high-level and complex disciplinary investigations, and proactively identifying and providing advice on conduct related matters. Workforce Support includes the Workforce Liaison; Honours, Reward and Recognition; and the Workplace Standards teams. The unit includes the regional network of Senior Advisors, Workplace Standards (SAWS) that help the unit achieve its aim of increasing people management capability, reducing instances of poor workplace conduct and increasing positive workplace experience.

Reporting to the Principal Advisor, and working on the business objectives of the Workforce Support unit, you will provide advice and support to regional and state senior managers, staff, volunteers, to build capability in the effective case management of performance and conduct issues. You will develop strategies that aim to reduce instances of poor workplace conduct and increase positive workplace experience. You will also support improvement in systems and processes that enable the safe and sustainable delivery of services.

Key requirements

Highly desirable requirements

• Minimum C Class Driver’s Licence (non restricted). Extensive knowledge and/or practical experience in human resources or employee relations or qualifications in these fields will be favourably regarded.

Special requirements

• The incumbent will be required to travel and work within their area of responsibility and may also be required to undertake intrastate, interstate deployment or travel as required, with the possibility of overnight stays.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Provide advice on strategies to manage complex performance and conduct matters, both practical and consistent with workplace conduct policy and practice to ensure governance and compliance.
• Partner with key stakeholders to design, develop and deliver resources and instruments to support line managers (including volunteers) in the management of employee conduct and performance.
• Analyse performance and conduct data to draw accurate conclusions on trends, issues and opportunities for continuous improvement towards positive culture change.
• Develop reports to contribute to the development of solutions either individually or collaboratively to ensure the department continues to build and retain an inclusive, diverse and capable workforce.
• Provide support to the region/s and state office to help build capability for driving high performance and managing complex conduct and performance matters.
• Prepare and review reports, briefs, submissions and presentations on key topics and research activities in relation to conduct and performance matters in accordance with departmental requirements and governance.
• Build and sustain partnerships with key stakeholders to facilitate working relationships with the aim to reduce instances and improve workplace conduct and performance outcomes that increase positive workplace experience.
• Undertake projects on a diverse range of research activities, including data collection, analysis, evaluation and interpretation, and provide recommendation to solve issues.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Courage
• Loyalty
• Trust