About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Fire Alarm Management unit provides services and advice to QFD, our customers and the broader community regarding the management and monitoring of automatic fire alarms, including unwanted alarm activations and is responsible for the oversight and delivery of Alarm Monitoring Services to over 8500 alarm customers across Queensland. This includes customer support, contract and financial management, technical support and invoicing.

Reporting to the Manager, you will be responsible for monitoring compliance and technical issues, and assisting stakeholders in ensuring best practice. You will engage in continuous communication with building owners and occupiers, the fire protection industry, fire monitoring centers, and state and regional Community Safety Offices to ensure stakeholders are educated in their obligations with respect to relevant federal and state legislation and Australian Standards to ensure Alarm Signal Equipment is maintained with a focus on assisting in the reduction of unwanted alarms.

Key requirements

Highly desirable requirements

• Demonstrated experience in using multiple concurrent business and technical systems.
• Knowledge and/or experience in in remote monitoring of alarm systems.

Your key accountabilities

Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:

• Research, analyse and investigate issues, faults and problems, and provide ongoing support relating to alarm compliance, legislative requirements, practical function, and best practice.
• Maintain enhanced knowledge and skills for monitoring of alarms in ESCAD, ADT MASterMind and alarm infrastructure to support the provision of alarms services to our customers.
• Provide accurate technical advice and prompt support on alarm management, system functionality and processes to support end-to-end alarm monitoring services.
• Facilitate testing of telemetry into dispatch systems, logs service requests, and reporting for internal and external applications to ensure efficient and effective service delivery.
• Ensure new alarm system signals are commissioned correctly and compliant with Australian industry standards, including providing a proactive service to state and regional community safety offices where prescribed fire monitoring is impacted.
• Liaise and maintain effective working relationships and communication with key internal and external stakeholders to ensure appropriate service level with the testing and management of Alarm Signaling Equipment.
• Prepare periodic and ad-hoc reports, including briefs to support business planning and decision-making.
• Develop and maintain knowledge and skills to meet inherent demands of changing technology relating to alarm monitoring devices, systems and infrastructure.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Makes insightful decisions

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty