There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

We currently have an exciting opportunity for a Payments Reconciliation Officer. As part of the dedicated Payments Reconciliation team, you will be responsible for processing customer payments from various payment channels to Urban Utilities receipting systems, undertaking investigations and reconciliation activities, processing refunds and other payment related queries and providing timely and professional services to internal and external customers. The role also contributes to ongoing improvement and automation opportunities to deliver contemporary and seamless transaction services, whilst ensuring compliance with obligations and financial controls.

About you:

Ideally, we are seeking a passionate, customer focused individual with experience in accounts receivable, particularly with receipting from various payment channels, have an eye for detail and the ability to collaborate and service all our stakeholders. You will have demonstrated experience working within billing or receipting programs like Hi-Affinity and be intermediate with Excel. As there are various tasks within the Payments Reconciliation team, we are seeking an individual who would are able to multitask and manage their own time to achieve the tasks required each day.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region. We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

How to apply

Click on the ‘Apply” to complete your application. Visit our website to learn more about us at www.urbanutilities.com.au

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team at careers@urbanutilities.com.au

PLEASE NOTE: The Talent Team will be out of office from 21st December 2024 – 5th January 2025 inclusive. As a result, the recruitment process for this role will not be finalised before this period. We apologise for any inconvenience and sincerely appreciate your understanding. However, you can expect to hear back from us in within nominal times frames when we return on 6th January 2025. Thank you so much for considering Urban Utilities, and we wish you a wonderful end of year break!