Head of Customer Services Laboratory Solutions (Australia & New Zealand)
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Then come and join our global team as Head of Customer Services Laboratory Solutions and represent service delivery throughout ANZ. The role is accountable for customer satisfaction, operational and financial performance. This role can be based out of Sydney, Brisbane or Melbourne.
Your tasks and responsibilities:
- Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.
- Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance and service excellence.
- Ensure effective resource planning, training, collaboration and utilisation throughout ANZ.
- Develop, monitor, and manage customer satisfaction, operational and financial targets for each service team throughout ANZ.
Your experience and skills:
- Minimum of 5 years in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector.
- Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills.
- Excellent interpersonal skills with strong stakeholder management.
- Proven experience resolving conflict and complaints in a timely manner.
- Genuine interest and passion in providing the highest level of service.
- Strong financial and commercial acumen.
- Australian working rights are essential.
Our global team:
We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
We are an equal opportunity employer and welcome applications from all candidates irrespective of age, disability, family responsibilities, gender identities, marital status, political opinion, pregnancy, race, nationality, religion, sex, sexual orientation or any other characteristics protected by Law.
At Siemens Healthineers, Diversity and Inclusion are foundational to our purpose to help humans live longer and healthier lives. We promote an inclusive culture by embracing diversity in all its forms, at every level of our company, and in the communities we operate in. We drive Diversity, Equity & Inclusion to enhance our capability and positively impact the broader healthcare industry.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.