About us
At South East Water (SEW), we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
About the role
Reporting to the Operational Performance & Innovation Manager and forming part of our broader Customer and Community group, the role will contribute towards the delivery of our group vision; ‘delighting our customers now and into the future’ and enhancing customer trust and reputation. These elements are critical to South East Water’s success and are directly aligned with our five customer outcomes: Get the basics right, always. Make my experience better. Warn me, inform me. Fair and affordable for all. Support my community, protect our environment.
This key role is responsible for leading the capability, quality and technical expertise functions ensuring plans are developed and implemented to deliver operational requirements.
About you
To be considered for this full time, permanent opportunity, you'll have the following skills, knowledge and experience:
- A minimum of five (5) years’ experience in contact centres, working across both voice and digital channels with an appreciation for highly technical contact centre environments
- A minimum of three (3) years’ experience leading teams and other leaders
- Previous experience developing capability, quality and technical support frameworks to meet current and future operational requirements
- An innovative mindset with natural agility and resilience that will allow you to navigate internal changes and challenges
- A passion for building capability and drawing the best out of team members through engaging training and development approaches
- An ability to leverage data and insights to enhance capability and a future focused mindset that embraces innovative approaches and technology