About us

At South East Water (SEW), we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

About the role

Reporting to the Operational Performance & Innovation Manager and forming part of our broader Customer and Community group, the role will contribute towards the delivery of our group vision; ‘delighting our customers now and into the future’ and enhancing customer trust and reputation. These elements are critical to South East Water’s success and are directly aligned with our five customer outcomes: Get the basics right, always. Make my experience better. Warn me, inform me. Fair and affordable for all. Support my community, protect our environment.

This key role is responsible for leading the capability, quality and technical expertise functions ensuring plans are developed and implemented to deliver operational requirements.

About you

To be considered for this full time, permanent opportunity, you'll have the following skills, knowledge and experience:

• A minimum of five (5) years’ experience in contact centres, working across both voice and digital channels with an appreciation for highly technical contact centre environments
• A minimum of three (3) years’ experience leading teams and other leaders
• Previous experience developing capability, quality and technical support frameworks to meet current and future operational requirements
• An innovative mindset with natural agility and resilience that will allow you to navigate internal changes and challenges
• A passion for building capability and drawing the best out of team members through engaging training and development approaches
• An ability to leverage data and insights to enhance capability and a future focused mindset that embraces innovative approaches and technology
• A Certificate 4 in training and assessment would be highly regarded

Our culture

We’re committed to providing an inclusive, diverse and equitable workplace that represents the community we serve. We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. If you would like to speak with an Aboriginal person about this opportunity and working at South East Water, please contact Kirsty Bell, Aboriginal Cultural and Employment Advisor on kirsty.bell@sew.com.au

We believe great teams do great work. We are ambitious, we work hard and we back one another. We embrace diversity, we challenge ourselves and demand the best, because that’s what our colleagues, customers and communities deserve. We provide flexible opportunities to work, learn and grow, supporting, encouraging and inspiring you every day.

For any questions about the role, please email the recruitment team at careers@southeastwater.com.au

What we offer

• A commitment to work-life balance, with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options
• A range of benefits, including free on-site parking and cultural leave.
• A great culture working in collaborative teams with strong work ethics.
• Great learning and development opportunities
• The opportunity to be part of an organisation committed to environmental initiatives.
• Enjoy modern office facilities with panoramic beachfront views.

Visit southeastwater.com.au to learn more about us and how we serve our customers.

Position description

Click here to view a copy of the position description.

Level 5

Applications for the role of Capability Leader must be submitted by no later than Wednesday 12 October 2022.