Relationship Manager – Premium Customers (WA)

Western Australia
Full time
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I.T., digital & online media services
1,001-5,000 employees
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If you are passionate about Sport & Racing and have a natural ability for excellent customer service and hosting events, then we have the role for you!

About Us
Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we’re a true global player.

Committed To Responsible Gambling

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

About The Role

Our Premium team is a customer facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them. Reporting into the Team Lead, as a Relationship Manager you are responsible for providing outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers and ensuring their satisfaction by providing tailored offerings to meet their needs.

Responsibilities Include:

  • Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries that come through.
  • Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.
  • Host and ensure customers have a superior experience at sporting and general events like our corporate box at the MCG or during Spring Racing Carnival.
  • Maintain records of all communication and customer insights within CRM (Salesforce) for customisation and relationship building
  • Amplify marketing campaigns through outbound calling and other available channels to promote our commitment to sustainability and safer gambling (deposit limits etc).
  • Meet and exceed performance metrics, including customer satisfaction scores, response times and product promotion targets.

The Relationship Managers within the Premium team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance. Every 8-10 weeks there will be a requirement for weekend work and late night shifts over a rotating roster. Please note, the successful candidate must be based in Western Australia.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance-based bonus, here’s some of our other perks:

  • 25 days annual leave (that’s right, a whole extra week!)
  • Genuine flexible working policy with a $500 work from home office allowance
  • Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
  • Tailored career development programs
  • Access to our Employee Assistance Program and a Circle In membership

We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Check out our Life@Sportsbet Instagram page or our LinkedIn to get an insight into our culture!

Our Focus on Diversity, Equity & Inclusion

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you’d like to discuss this in more detail.

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.

Read more about our contribution to Flutter’s global Positive Impact Plan.

Need To Work Flexibly?

We know flex means different things to different people, let us know how we can support you to be your best.

Ready to bring excitement to life? Apply now