Team Lead, IT Process - New Zealand - ( 230000PY )

Description

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 25,000 employees in over 400 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

Responsible for ensuring IT services are delivered effectively and efficiently through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the Manager with development, analysis, quality assurance and implementation of staffing, training, scheduling and reward/recognition programs.

Key process areas for which this role will provide management, process leadership and subject matter expertise include: Access Management, Service Asset and Configuration Management, Knowledge Management, Change and Release Management, and Continual Service Improvement processes.

Key Responsibilities

• Manages and/or oversees the Service Management Analysts.

• Oversees the operational activities of the team; including fulfilling access requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks for configuration, change and release management.

• Produces weekly and monthly statistics and performance reports.

• Shares continual responsibility for deciding how to manage the employees, ensuring requests and changes are handled efficiently and effectively.

• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

• Ensure the Access Procedure catalogue of User Roles and Access Profiles stays updated for the Oracle service, and prevent unwanted accumulation of access rights

• Ensures employees have appropriate training and other resources to perform their jobs.

• Responds to and resolves employee relations issues expressed by team members.

• Addresses disciplinary and/or performance problems according to company policy.

• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

• Works as a leader of special or ongoing projects that are important to area/process improvement.

• Completes staff career development and performance plans

Qualifications

Your Capabilities and Credentials

• Excellent communication skills (spoken and written); as well as the ability to convey technical information using language the listener/reader will best understand.

• Demonstrates advanced technical skills; proficient in the use of Stantec computers, communication devices, systems, and related applications to input, retrieve, and communicate information.

• Proactive in identifying difficult or complicated challenges and taking action to resolve.

• Demonstrates good judgement to make timely, informed decisions and develops creative and innovative solutions to solve all types of workplace challenges.

• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

• Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Diplomatically handles challenging or tense interpersonal situations.

• Partners with clients to identify and resolve complex or sensitive issues. Asks questions in ways that enhance the clarity, quality, and reliability of information.

• Enables team members to grow and succeed through feedback, instruction, and encouragement.

• Aligns the direction, services, and performance of the team with the goals of the organization.

Education and Experience

Minimum 5 years’ relevant IT experience, and minimum 2 years’ current experience with Stantec.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Primary Location : New Zealand-Canterbury-Christchurch

Other Locations : New Zealand-Auckland-Auckland, New Zealand-Wellington

Organization : BC-3194 IT Services-Corporate-New Zealand

Employee Status : Regular

Job Level : Manager

Travel : No

Schedule : Full-time

Job Posting : Feb 9, 2023, 4:56:22 PM

Req ID: 230000PY

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans