Technical Analyst - ( 240002Y2 )

Description

Technical Analyst

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role:

We are looking for a Technical Analyst with proficiency in SQL/ PL-SQL, Oracle HRMS, HCM and ORC to be part of the evolution and enhancement of our Oracle E-Business Suite modules, Projects, Payroll and HRMS, to meet the needs of our business.

As a Technical Analyst, you will collaborate with technical analysts and end-users to resolve tier 2 incidents/problems, perform regular and on-demand service delivery activities, and monitor/resolve processing exceptions by using knowledge of the front-end system procedures and data dependencies. You will also provide functional expertise in assigned project roles on implementing Oracle solutions.

Key Responsibilities:

• Provide functional/ Technical expertise for assigned role on supporting Oracle HRMS, HCM, ORC and other HR implementations.

• Contribute to the regular support, solution design, configuration, integration, testing, training, knowledge-transfer activities, and post-production support requirements.

• Guide the team with best business practices of the functionalities of Oracle HRMS solutions.

• Execute a variety of tasks in support of acquisition migrations.

• Collaborate with and/or escalate incidents to functional developers/technical analysts when resolution through front-end does not appear evident.

• Identify opportunities to reduce or prevent incidents occurring such as educating/training end-users, or functional/technical changes.

• Log service requests with vendors and coordinate diagnostics, requested actions, and perform testing.

• Plan, prepare and execute functional and system testing, assist in issue resolution; and develop test cases as required.

• Consult business and system analysts on end-user system practices.

• Adhere to Stantec’s Solution Delivery Framework, Incident Management, and Change Management procedures.

Qualifications:

• Strong customer service orientation.

• Strong verbal and written communication skills with a professional demeanor.

• Strong interpersonal, organizational, time management, problem solving, and analytical skills.

• Understanding of end-user system practices and processes for a particular business domain.

• Strong system troubleshooting skills.

• Understanding of ITIL (IT Infrastructure Library) practices.

• Highly self-motivated and directed.

• Keen attention to detail.

• Experience working in a team-oriented, collaborative environment.

• Limited off hours work required to support period close, year end and systems change activities.

• Demonstrated proficiency with the following:

  • SQL / PLSQL
  • Microsoft Office Suite
  • Atlassian Suite experience is an asset.
  • Understanding internal system flows for a particular application domain.

Education and Experience:

• Industry Qualifications with 5 or more years equivalent work experience.

• Experience with SQL/PL-SQL

• Experience with Oracle HRMS.

• Good understanding of HR and Payroll principles, concepts, and processes.

• Experience with any of the multiple functional areas in Oracle HCM space (HRMS, Finance, Payroll, Talent, Performance, Compensation, Learning Management)

• Oracle HRMS, Payroll, Timecards full-cycle implementation experience is an asset.

• Understanding of the functional configuration and system flows that underpin an application to deliver functionality.

• Off-hours work required to support end users.

What we offer:

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

• Flexible Working Arrangements including purchasing up to 4 weeks additional leave and provision for school term contracts

• Learning and Talent Development Programs including global programmes, online learning and on-the-job learning

• Mentoring for your own development

• Professional Memberships

• Health Insurance – Income Protection Insurance – Life Insurance

• Service Recognition Awards

• Employee Assistance Program

About us:

The Stantec community unites approximately 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

Qualifications

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Primary Location : New Zealand-Canterbury-Christchurch

Organization : BC-3194 IT Services-NZ Corporate

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : Jul 25, 2024, 6:00:42 PM

Req ID: 240002Y2

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans