Service Delivery Specialist
We deliver power to Tasmanians. Our vision is to be trusted by our customers to deliver today and create a better tomorrow.
We own, operate and maintain the electricity transmission and distribution network in Tasmania. We deliver a safe, cost-effective and reliable electricity supply to more than 295,000 residential, commercial and industrial customers. We facilitate the transfer of electricity between Victoria and Tasmania via Basslink, the sub-sea electricity interconnector. We also provide telecommunications and technology services.
About the role
Band 3 - salary range $74,240 - $104,905 per annum (plus super)
The role of Service Delivery Specialist at TasNetworks is not your regular service desk or desktop support role!
This role works at the forefront of ensuring that Digital products are delivered effectively and efficiently, to meet the needs of TasNetworks and our customers.
The role will provide operational and technical support across the business, managing each service request with knowledge, professionalism and a consistent focus on excellent customer service.
The role is responsible for troubleshooting digital and hardware solutions, supporting end to end processes and driving improvements across various platforms.
About you
You will offer an adaptable yet agile approach to servicing customers, providing service delivery excellence to establish and build strong relationships across the business.
You will offer knowledge and experience in providing support in a digital function, demonstrating business knowledge and best practice in your delivery.
Your personable and ‘can do’ approach, coupled with the ability to use initiative, prioritise tasks and work across various business sites will see you succeed in this role.
We are keen to hear from all applicants with general customer service experience, who are looking to learn and grow within the role and form part of our fun and interactive Digital team!
What's on offer
This is a Permanent full time opportunity, offering an attractive remuneration and benefits package.
At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.
As an “employer of choice” we have endless stories about how amazing it is to work at TasNetworks. In addition to the great culture and support, we offer excellent employee benefits including:
- Great professional development opportunities (we have a contemporary A&D Team)
- Flexible work arrangements (we really mean it)
- Paid volunteer days (we strive to give back to the community)
- Free onsite parking (It all adds up)
- Onsite gyms (or gym rebate if unavailable) (you know, work/life balance)
- All the equipment you'll need to be successful (modern tools of trade are a must)
- We look at innovative ways to bring the best people to TasNetworks
We are proud to be work180 accredited, check us out here.
How to apply
Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.
Applications close 11:59pm Wednesday 13th November 2024, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.
For further information about the role, please contact Cameron Cooper – Service Delivery Team Leader – cameron.cooper@tasnetworks.com.au
TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.
About Us
At TasNetworks, we are proud to be the leading provider of electricity transmission and distribution services in Tasmania. With our unwavering commitment to safety, reliability, and customer satisfaction, we deliver a superior electricity supply to over 285,000 residential, commercial, and industrial customers. Our core values and forward-thinking approach make us the trusted brand for all your energy needs.
By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking. Together, we are powering a bright future for Tasmania.