About the role

We are excited to offer this newly created role of Leader Customer Account Management, seeking interest from dynamic and inclusive leaders who thrive in leading customer focussed teams and deliver consistent commercial and strategic outcomes.

This role offers a unique opportunity to shape and lead a fresh vision for delivering exceptional service experiences, from the initial design and implementation of a distribution account management framework to building strong business relationships with large complex customers.

The role supports development and continuous improvement within the team, working collaboratively across relevant areas of the business to remain at the forefront of operational requirements and deliver customer solutions.

This is your chance to make this brand new role your own, with significant impact from day one, be sure to submit your application today!

About you

You will be an engaging, personable leader with demonstrated experience in leading commercial sales/customer focussed teams (ideally within a similar industry/complex environment).

You’ll bring:

• The ability to influence and collaborate across organisational boundaries for optimal outcomes.
• A proven track record in building and managing complex stakeholder relationships and driving positive outcomes.
• Strong communication and leadership abilities to engage diverse internal and external audiences.

• Exceptional skills in contract management, negotiation, and risk management.

• Familiarity with industry trends, standards and technical requirements

• Tertiary qualifications in Business, Commerce, or a related field and a deep understanding of the energy sector, including factors influencing network growth and customer needs (highly valued).
• Available for intrastate travel as required

What's on offer

This is a Permanent, full time opportunity, offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an “employer of choice” we have endless stories about how amazing it is to work at TasNetworks. In addition to the great culture and support, we offer excellent employee benefits including:

• Great professional development opportunities (we have a contemporary A&D Team)
• Flexible work arrangements (we really mean it)
• Paid volunteer days (we strive to give back to the community)
• Free onsite parking (It all adds up)
• Onsite gyms (or health & wellbeing rebate) (you know, work/life balance)
• All the equipment you'll need to be successful (modern tools of trade are a must)
• We look at innovative ways to bring the best people to TasNetworks

We are proud to be work180 accredited, check us out here.

How to apply

Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.

Applications close 11:59pm Friday 10th January 2025, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact Lisa Post, Head of Customer Services– lisa.post@tasnetworks.com.au

TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

About Us

At TasNetworks, we are proud to be the leading provider of electricity transmission and distribution services in Tasmania. With our unwavering commitment to safety, reliability, and customer satisfaction, we deliver a superior electricity supply to over 285,000 residential, commercial, and industrial customers. Our core values and forward-thinking approach make us the trusted brand for all your energy needs.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking. Together, we are powering a bright future for Tasmania.