Digital Experience Manager

Our Business

TasWater is undergoing a comprehensive digital and technology modernisation program designed to uplift our digital capability and harness the power of data-driven insights. This transformation journey is essential for enhancing our operational efficiency, improving customer experiences, and staying at the cutting edge of today's fast-paced digital landscape.

As we integrate and develop advanced technologies such as artificial intelligence, machine learning, data analytics, and IoT into our operations, we are expanding our team with a number of new and exciting roles.

Over the coming 5 years we’re investing $1.5 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or Youtube channel to learn more.

The Role

Key responsibilities in this role include:

• Provide strategic direction and leadership to the Digital Experience team, aligning with TasWater’s vision and strategy.
• Oversee the management of IT infrastructure and operations, digital applications, and service centre to enhance operational efficiency.
• Oversee the management of TasWater's IT infrastructure, including systems, networks, storage, and other assets, enhancing its efficiency and reliability to meet business needs and requirements
• Build and maintain strategic partnerships with vendors and internal stakeholders to drive value and innovation.
• Management of capability and expertise to enhance the delivery of digital and technology operational services and solutions to stakeholders.

What we're looking for

To be successful we’re looking for the following experience:

• Tertiary qualification in Information Technology Operations or a related field.
• Demonstrated senior-level leadership experience in IT service/operations management in large, complex organisations.
• Proven technical expertise in ICT operations and project management within regulated environments.
• Exceptional problem-solving and decision-making skills, with a focus on business outcomes.
• Strong interpersonal and communication skills to effectively lead teams and engage with stakeholders.
  

Please click here to view the Position Description.

Why TasWater

Embracing digital in the water industry is essential for a sustainable future. Embracing AI, ML, IoT, and big data revolutionises water management, ensuring efficient use, reducing waste, and enhancing service quality. This innovation protects our precious resources, meets environmental standards, and builds resilience against climate change, securing clean water for generations to come.

We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.

We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions. We’re continuing to work on future benefits through a dedicated Employee Experience team.

The Details

This role can be based in either Hobart, Launceston, or Devonport and attracts a salary of Circa $180,000 (inclusive of superannuation), negotiable dependent on experience.

If you want to learn more about this role or need assistance in applying, please contact Oliver Braithwaite – Talent Acquisition and Pathways Manager on oliver.braithwaite@taswater.com.au.

Applications close 11am on Thursday 12th September. Please note a cover letter is optional.